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- Tasks: Be the friendly face of Guinness, building relationships and tackling community issues.
- Company: Join a leading housing association with a strong community focus.
- Benefits: Earn £21.38 per hour while gaining valuable experience in customer service.
- Other info: Flexible hours with opportunities for evening and weekend work.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: People skills, self-motivation, and a full UK driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
Are you a people person with a passion for delivering outstanding customer service? We have an exciting 2-month temporary opportunity for a Customer Liaison Officer to be the friendly, visible face of Guinness in the local area - building relationships with our renting customers, homeowners, and shared-owners.
From managing lettings and tackling anti-social behaviour to conducting estate inspections and representing Guinness in court, you'll be at the heart of everything we do for our communities.
- Handling anti-social behaviour, safeguarding concerns, fly-tipping and graffiti
- Completing health & safety and compliance checks, including fire risk assessments
- Building relationships with local stakeholders such as residents' associations, local authorities and the police
- Maintaining accurate customer records and using data to drive continuous improvement
- Self-motivated and comfortable managing your own workload with minimal supervision
- Confident using mobile technology and IT systems out in the field
- A full, valid UK driving licence
Bonus Points For
- Experience in housing or property management
- Knowledge of social housing legislation
- A qualification in Housing or Tenancy Management
You'll need to be flexible for regular evening and weekend working, and occasional travel to regional and national meetings. This is a great opportunity to gain valuable experience within a leading housing association.
Locations
Contract Liaison Officer (Permanent) in Hampshire, Havant employer: PMR
Contact Detail:
PMR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Liaison Officer (Permanent) in Hampshire, Havant
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or local community groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your people skills! When you get the chance to chat with potential employers, highlight your experience in building relationships and handling customer concerns. Make sure they see you as the friendly face they need!
✨Tip Number 3
Be proactive! If you spot a job that fits your skills, don’t just wait for the application window. Reach out directly to the hiring manager or team to express your interest and ask about the role.
✨Tip Number 4
Use our website to apply! We’ve got loads of resources to help you prepare for interviews and showcase your skills. Plus, applying through us means you’ll be in the loop for any updates or tips we share.
We think you need these skills to ace Contract Liaison Officer (Permanent) in Hampshire, Havant
Some tips for your application 🫡
Show Your People Skills: Since this role is all about building relationships, make sure to highlight your customer service experience. We want to see how you've connected with people in the past and what makes you a great communicator.
Be Specific About Your Experience: When detailing your previous roles, focus on specific examples that relate to the job description. If you've tackled anti-social behaviour or managed lettings, let us know how you did it and what the outcomes were!
Tech Savvy? Prove It!: As you'll be using mobile technology and IT systems, mention any relevant tech skills you have. We love candidates who are comfortable with digital tools, so don’t hold back on showcasing your abilities!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at PMR
✨Know Your Stuff
Make sure you understand the role of a Customer Liaison Officer inside out. Familiarise yourself with the key responsibilities, like managing lettings and tackling anti-social behaviour. Research Guinness as a company and their values, so you can show how your passion for customer service aligns with their mission.
✨Showcase Your People Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully interacted with customers or stakeholders in the past. Think of specific situations where you resolved conflicts or improved customer satisfaction – these stories will highlight your people skills.
✨Be Tech-Savvy
As the job involves using mobile technology and IT systems, brush up on any relevant software or tools you might encounter. If you have experience with data management or compliance checks, mention it! Showing that you're comfortable with tech will give you an edge.
✨Prepare for Flexibility
This role requires flexibility for evening and weekend work, so be prepared to discuss your availability. It’s also a good idea to think about how you manage your workload independently. Share strategies you use to stay organised and motivated when working alone.