At a Glance
- Tasks: Deliver top-notch customer service and ensure a secure environment for residents.
- Company: Join a luxury development in South West London, known for its high standards.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Other info: Must be reliable, punctual, and willing to undergo vetting checks.
- Why this job: Be an ambassador for a prestigious brand while engaging with diverse residents and guests.
- Qualifications: Experience in residential or 5-star hotels, strong communication skills, and immaculate presentation required.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
PMR is working with a high end residential development based in South East London, looking to hire for a professional Day Concierge on a full time basis. The Day Concierge will be providing high levels of customer service to residents day to day, ensuring the front desk operations run smoothly. We are looking for a confident candidate who can deliver and work in a fast paced environment.
Hours: 4on 4off rota, 8am to 8pm
Salary: £32,282 per annum
Main duties:
- Deliver excellent customer service to all residents.
- Greet all residents professionally and courteously.
- Proactively anticipate resident's needs.
- Aid and engage with all guests/residents and colleagues within the development.
- Always act as an ambassador for the company.
- Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
- Verify all visitors, suppliers, and contractors.
- Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a period review of the CCTV system.
- Carry out regular building checks and log/report any maintenance that is required through the correct channels.
- Ensure the communal areas are always kept clean, tidy, and presentable.
- Report any incidents, problems, or complaints to the appropriate manager promptly.
- Dealing with guests/residents' concerns or complaints, including a follow-up in person or writing.
- Complete the am/pm/overnight operational reports and handover and report any operational issues.
- Assist with Move In's/Move Out's.
- Maintain external areas: Perform litter picking and ensure cleanliness of outside areas when required, contributing to a tidy and welcoming environment for customers and visitors.
Requirements:
- Experience in Residential or 5* Hotels.
- Reliable and timekeeping.
- Immaculate presentation.
- Strong written and verbal communication skills in English.
- Have excellent communication skills.
- Experience in the highest level of customer service.
- Be able to demonstrate initiative.
The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.
Day Concierge in London employer: PMR
Our client is an excellent employer, offering a supportive work culture that values collaboration and autonomy. With competitive rates, a company van provided, and consistent work across a solid residential portfolio in London, employees can expect meaningful engagement and opportunities for professional growth in their carpentry and joinery careers.
StudySmarter Expert Advice🤫
We think this is how you could land Day Concierge in London
✨Tip Number 1
Familiarise yourself with the luxury development sector. Understanding the expectations and standards of high-end residential services will help you stand out as a candidate who is genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills in various scenarios. Since the role requires excellent communication and the ability to handle complaints, role-playing different situations can prepare you for real-life interactions.
✨Tip Number 3
Network with professionals in the hospitality and concierge industry. Attend events or join online forums where you can connect with others in the field, as they may provide insights or even referrals for job openings.
✨Tip Number 4
Demonstrate your initiative by researching the company and its values. Being able to discuss how your personal values align with theirs during an interview can show that you're not just looking for any job, but are genuinely interested in contributing to their team.
We think you need these skills to ace Day Concierge in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service, particularly in residential or luxury hotel environments. Use specific examples that demonstrate your ability to deliver excellent service and manage high-pressure situations.
Craft a Strong Cover Letter:Write a cover letter that showcases your passion for the role of Day Concierge. Mention your understanding of the responsibilities and how your skills align with the company's values. Be sure to express your commitment to maintaining a secure and welcoming environment.
Highlight Communication Skills:Since strong written and verbal communication skills are essential for this role, provide examples in your application that illustrate your ability to communicate effectively with residents and guests. This could include handling complaints or providing assistance.
Proofread Your Application:Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a concierge position.
How to prepare for a job interview at PMR
✨Showcase Your Customer Service Skills
As a Day Concierge, delivering excellent customer service is key. Be prepared to share specific examples from your past experiences where you went above and beyond for residents or guests. This will demonstrate your commitment to high standards.
✨Dress to Impress
Immaculate presentation is crucial for this role. Make sure to dress professionally and appropriately for the interview. This not only shows respect for the interviewers but also reflects the standards expected in a luxury environment.
✨Demonstrate Proactivity
The job requires anticipating residents' needs. During the interview, discuss situations where you took initiative to solve problems or improve service. This will highlight your ability to think ahead and act accordingly.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with complaints or security issues. Practising your responses to these scenarios can help you articulate your thought process and decision-making skills effectively.
