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- Tasks: Be the friendly face at the reception, assisting residents and ensuring a smooth operation.
- Company: Join a vibrant residential community focused on comfort and security.
- Benefits: Enjoy a competitive salary, Monday to Friday hours, and a dynamic work environment.
- Why this job: Perfect for those who love helping others and thrive in a bustling atmosphere.
- Qualifications: Experience in hospitality or residential roles is preferred; strong communication skills are a must.
- Other info: SIA training is a plus but not essential; bring your professionalism and dedication!
The predicted salary is between 24000 - 32000 £ per year.
Start Date: ASAP
Salary: £28,000
Based: SW2
Hours: Mondays to Fridays - 10am-7pm
Job Summary
To assume a residential on-site role and provide a point of contact for the residents and their needs. To ensure that the property is run smoothly and to provide a security presence and administration assistance where necessary. The front of house position will be predominantly situated at the main reception desk.
This is predominantly a front of desk position. The individual will be expected to be situated at the main reception desk for the majority of the working day. However, they will also be required to do errands and assist the residents where necessary.
Responsibilities & Duties
- To provide all necessary services to the residents as per the instructions of senior management.
- To communicate efficiently with all other members of staff, the residents, guests and onsite contractors.
- Responsible for welcoming residents and guests to the property.
- Responsible for the cleanliness and comfort of the reception area and common parts at all times.
- To respond proactively to resident requests in a timely and polite manner.
- During working hours, you will be located at the reception desk except when carrying out any required work within the building.
- You will be required to carry out inspections of the common areas of the building.
- Throughout your shift, you must ensure the property is kept clean, tidy and that all electrical appliances are in good working condition at all times.
- While manning the main reception desk, you may be required to carry out a variety of administration and office tasks.
- You are to ensure the security of the building is not jeopardised in any way.
Person Specification
- Professional appearance
- Confidence and discretion to be used with high profile residents.
- Ability to take ownership of an operation when alone.
- Professional, precise, courteous and dedicated.
- Works well under pressure
- Excellent communication and customer service skills
- Excellent time keeping
Experience Required
- Experience in hospitality and/or residential industry.
- Concierge / PA skills.
- Basic / Intermediate IT skills.
- SIA training would be beneficial but not a requirement.
Day Concierge employer: PMR
Contact Detail:
PMR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Concierge
✨Tip Number 1
Familiarise yourself with the local area and amenities. As a Day Concierge, you'll be the go-to person for residents' queries, so knowing the best restaurants, shops, and services nearby will help you stand out.
✨Tip Number 2
Practice your communication skills. Since you'll be interacting with high-profile residents, being articulate and confident in your conversations is crucial. Consider role-playing scenarios with friends to build your confidence.
✨Tip Number 3
Showcase your customer service experience. Think of specific examples from your past roles where you went above and beyond for a customer. This will demonstrate your dedication to providing excellent service.
✨Tip Number 4
Highlight your ability to work under pressure. The role may involve juggling multiple tasks at once, so be prepared to discuss how you've successfully managed similar situations in previous jobs.
We think you need these skills to ace Day Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or the residential industry. Emphasise any concierge or personal assistant skills you possess, as well as your ability to manage multiple tasks under pressure.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and professional appearance. Mention specific examples of how you've successfully handled resident requests or maintained a welcoming environment in previous roles.
Highlight Communication Skills: In your application, stress your excellent communication abilities. Provide examples of how you've effectively interacted with residents, guests, and team members in past positions, demonstrating your confidence and discretion.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a front-of-house role.
How to prepare for a job interview at PMR
✨Showcase Your Customer Service Skills
As a Day Concierge, you'll be the first point of contact for residents and guests. Be prepared to share examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle requests and resolve issues promptly.
✨Demonstrate Professionalism
Since this role involves interacting with high-profile residents, it's crucial to present yourself professionally. Dress appropriately for the interview and maintain a confident yet courteous demeanour throughout.
✨Familiarise Yourself with the Property
Research the property and its services before the interview. Understanding the environment you'll be working in will allow you to ask informed questions and show your genuine interest in the position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage multiple tasks under pressure. Think of situations where you've had to prioritise tasks or deal with difficult customers, and be ready to discuss them.
