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For Companies At a Glance
- Tasks: Provide top-notch customer service to residents and guests in a luxury setting.
- Company: Luxury development in North London with a focus on exceptional service.
- Benefits: Competitive salary, Monday to Friday hours, and a vibrant work environment.
- Why this job: Join a prestigious team and enhance your hospitality skills in a luxury atmosphere.
- Qualifications: Experience in concierge or luxury hospitality is preferred.
- Other info: Opportunity for personal growth in a dynamic and supportive environment.
The predicted salary is between 35000 - 36000 £ per year.
Job Description
Our client is looking to hire for a Day Concierge to work at their luxury development in North London. The purpose of the Day Concierge is to provide superior levels of customer service to residents and guests, carrying out day-to-day duties to the highest standard.
Hours: Monday to Friday, 08:30am-17:30pm
Salary: £35,000 – £36,000 per annum
Duties:
- Welcoming residents and visitors into the building in a polite and friendly manner.
- Provide a presence in the building and in the main reception area.
- Dealing with all residents requests and complaints efficiently.
- Taking inbound phone calls, redirecting or taking messages as required.
- Accurate parcel handling and recording.
- Key management including signing out of key cards to contractors and ensuring their prompt return.
- Maintaining a log book of current and past contractors and on site visitors.
- Internal and external patrols of the development.
Ideal candidates will have previous residential Concierge experience, or have worked in a similar front of house environment within luxury hospitality or hotels.
Please apply with your CV and we will be in touch should you be successful, please note that if you do not hear back within 14 days you should assume you have been unsuccessful for this role.
Candidates will need to prove they have the right to work in the UK and be able to undergo relevant vetting checks.
Concierge employer: PMR
Contact Detail:
PMR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury hospitality sector. We all know that sometimes it’s not just what you know, but who you know that can get you in the door.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Concierge. We want you to be ready to impress with your friendly and professional approach when you meet potential employers.
✨Tip Number 3
Dress to impress! First impressions matter, especially in luxury environments. We suggest you choose an outfit that reflects the high standards of the role you’re applying for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to help you land that dream Concierge position!
We think you need these skills to ace Concierge
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your CV. A friendly and approachable tone can really make a difference, especially for a role like Concierge where customer service is key.
Tailor Your CV: Make sure your CV is tailored to the Concierge role. Highlight any previous experience in luxury hospitality or front of house environments. We love seeing relevant skills that match what we're looking for, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at PMR
✨Know Your Customer Service Basics
As a Concierge, customer service is key. Brush up on your customer service skills and be ready to share examples of how you've handled difficult situations in the past. Think about times when you went above and beyond for a resident or guest.
✨Familiarise Yourself with the Role
Make sure you understand the specific duties of a Day Concierge. Review the job description thoroughly and prepare to discuss how your previous experience aligns with these responsibilities. Highlight any relevant roles in luxury hospitality or front-of-house environments.
✨Practice Your Communication Skills
Since you'll be dealing with residents and visitors regularly, practice clear and friendly communication. You might want to role-play common scenarios, like welcoming a guest or handling a complaint, to show your ability to maintain professionalism under pressure.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the development and its community. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Consider asking about the team culture or how they handle resident feedback.