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For Companies At a Glance
- Tasks: Assist with admin tasks, event coordination, and customer support in a vibrant co-working space.
- Company: Join a leading co-working company in Hammersmith and Fulham, known for its dynamic community.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Perfect for those who love helping others and thrive in a social, fast-paced setting.
- Qualifications: 1-2 years in customer service; hospitality experience is a plus but not required.
- Other info: Ideal for problem solvers who enjoy multitasking and engaging with diverse individuals.
The predicted salary is between 28800 - 43200 £ per year.
We are working with a leading co-working company in Hammersmith and Fulham to find a stand out Community Associate who is passionate about delivering exceptional customer service. If you are a natural problem solver, thrive on turning challenges into opportunities, and enjoy making people feel heard and supported, this could be the perfect role for you. A background in hospitality, hotels or flexible offices is a bonus especially if you love chatting with people, staying organised, and genuinely helping others.
What we are looking for:
- Proven experience in customer service (1-2 years minimum)
- A background in hospitality or hotels is ideal, but not essential
- Excellent problem solving abilities
- Strong multitasking and organisational skills
- Friendly, empathetic and proactive communication style
What you will be doing:
- Carrying out general administrative tasks
- Supporting event set up and coordination
- Managing meeting room bookings and schedules
- Updating customer information in the database
- Ensuring any maintenance or housekeeping issues are reported
Requirements:
- 1-2 years experience in a customer facing role
- Proficient with Microsoft Office
- Familiarity with CRM systems is a plus
- Strong verbal and written communication skills
Community Associate employer: PMR
Contact Detail:
PMR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Associate
✨Tip Number 1
Network with professionals in the co-working and hospitality sectors. Attend local events or meetups in Hammersmith and Fulham to connect with people who might have insights into the company or role.
✨Tip Number 2
Showcase your problem-solving skills during any informal conversations or interviews. Prepare examples of how you've turned challenges into opportunities in previous roles, especially in customer service.
✨Tip Number 3
Familiarise yourself with the latest trends in co-working spaces and customer service best practices. This knowledge can help you stand out as someone who is genuinely interested in the industry.
✨Tip Number 4
Demonstrate your organisational skills by preparing a plan for how you would manage multiple tasks in the role. This could include managing bookings, coordinating events, and handling customer inquiries efficiently.
We think you need these skills to ace Community Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles in hospitality or hotels. Use specific examples to demonstrate your problem-solving skills and ability to multitask.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer service. Mention how your background aligns with the role and provide examples of how you've turned challenges into opportunities in previous positions.
Showcase Communication Skills: Since strong verbal and written communication skills are essential, ensure your application is well-written and free of errors. Consider including a brief anecdote that illustrates your friendly and proactive communication style.
Highlight Organisational Abilities: Emphasise your organisational skills in both your CV and cover letter. Provide examples of how you've successfully managed schedules or coordinated events in past roles to demonstrate your capability in this area.
How to prepare for a job interview at PMR
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service, especially any experience in hospitality or hotels. Highlight specific examples where you went above and beyond to help a customer or resolve an issue.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you faced challenges and successfully turned them into opportunities. During the interview, share these stories to illustrate your problem-solving abilities and how you can apply them in the Community Associate role.
✨Emphasise Organisational Skills
Since the role involves multitasking and managing schedules, be ready to explain how you stay organised. Discuss any tools or methods you use to keep track of tasks and ensure everything runs smoothly.
✨Communicate with Empathy
Your communication style is crucial for this position. Practice conveying your thoughts in a friendly and empathetic manner. Show that you genuinely care about helping others and making them feel heard during the interview.
