At a Glance
- Tasks: Lead daily operations, manage a team, and drive sales in a vibrant workspace.
- Company: Dynamic flexible workspace provider with a focus on customer experience.
- Benefits: Competitive salary, career growth, and a lively work environment.
- Other info: Fast-paced environment with no two days the same.
- Why this job: Be the heartbeat of a busy centre and make a real impact every day.
- Qualifications: Experience in customer-facing roles and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
If you're someone who thrives in a fast-paced, people-first environment and you're equally comfortable closing a sale as you are running a smooth operation, this could be a great fit. Our client is looking for a Centre Executive to take real ownership of how their Birmingham centre performs, commercially and operationally.
About our client
Our client operates flexible workspace across the UK, providing businesses of all sizes with professional, well-managed environments to work from. Their centres are busy, customer-facing spaces where no two days look the same, and they take real pride in the experience they deliver to everyone who walks through the door.
The role
Based on-site in Birmingham, you'll be the heartbeat of the centre. You'll manage daily operations, lead a small team, and work closely with the Commercial Sales Executive to drive revenue and hit KPIs. This isn't a back-office role. You'll be front and centre with customers, prospects, and your team every day.
What you'll be doing
- Running the day-to-day operation of the centre, from opening through to close, maintaining high standards throughout
- Conducting tours and managing the full sales process from first enquiry to signed agreement
- Driving revenue beyond fixed office lettings, including co-working, meeting rooms, and events space
- Supervising, coaching, and developing a team of Centre Operations Assistants
- Tracking sales performance and KPIs, reporting into the Commercial Sales Executive and identifying opportunities to improve
- Partnering with marketing on local campaigns to grow visibility and demand for the centre
Skills and experience
Essential
- Proven experience in a customer-facing supervisory or management role, ideally in hospitality, flexible workspace, facilities, or a similar environment
- A genuine commercial instinct, with a track record of contributing to revenue targets
- Strong communicator, confident leading a team and dealing with customers at all levels
- Organised and detail-oriented, with the ability to juggle operational and commercial priorities simultaneously
- Comfortable with Microsoft Office 365 and CRM tools
Desirable
- Experience in the flexible workspace or serviced office sector
- Familiarity with P&L oversight or budget management
Centre Executive employer: PMR
Our client is an exceptional employer, offering a dynamic and supportive work culture in the heart of Birmingham. With a strong focus on employee development and a commitment to delivering outstanding customer experiences, team members enjoy opportunities for growth and collaboration in a vibrant, fast-paced environment. The role of Centre Executive not only allows you to take ownership of operations but also empowers you to lead a dedicated team while driving commercial success.
StudySmarter Expert Advice🤫
We think this is how you could land Centre Executive
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like PMR. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to PMR
Don't be shy about reaching out to PMR directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Centre Executive
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about PMR and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at PMR
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
