At a Glance
- Tasks: Engage with residents, manage enquiries, and support community events.
- Company: Established residential property business focused on creating vibrant communities.
- Benefits: Entry-level role with opportunities for growth in the build-to-rent sector.
- Other info: Dynamic front-of-house role with no two days the same.
- Why this job: Make a real difference in residents' lives while developing your customer service skills.
- Qualifications: Passion for customer service and a desire to grow in the property industry.
The predicted salary is between 24000 - 30000 £ per year.
A front-of-house role where no two days look the same, and the relationships you build with residents actually matter. If you're someone who takes real pride in delivering a great customer experience and wants to grow within the build-to-rent sector, this could be the one.
About our client: Our client is an established residential property business operating build-to-rent homes across the UK. Their sites are professionally managed, resident-focused, and run to a high standard. They take pride in the communities they create and the service they deliver day to day.
The role: Based at their Bristol site, they're looking for a Resident Services Associate to join the front-of-house team. Reporting to the Resident Services Manager, this is an entry-level position suited to someone early in their property or customer service career who's ready to take ownership of the resident experience on site.
What you'll be doing:
- Meeting and greeting residents, handling enquiries, managing parcels, and carrying out building inspections.
- Supporting the lettings process from offer acceptance through to move-in, including viewings and property checks.
- Coordinating contractor and maintenance bookings, raising works orders, and scheduling jobs.
- Managing resident bookings for amenity spaces and supporting the smooth running of resident events.
- Handling day-to-day complaints and queries.
Resident Services Associate in Cardiff employer: PMR
Our client is an exceptional employer, offering a vibrant work culture where every day brings new opportunities to connect with residents and enhance their living experience. Located in Bristol, the company prioritises employee growth through comprehensive training and development programmes, ensuring that you can advance your career in the build-to-rent sector while being part of a supportive community-focused team.
