At a Glance
- Tasks: Lead a team to enhance resident experiences and manage daily operations.
- Company: Established leader in the Build to Rent sector with a strong community focus.
- Benefits: Competitive salary, career development, and a supportive work culture.
- Other info: Join a dynamic team dedicated to exceptional service and community building.
- Why this job: Make a real difference in residents' lives while growing your leadership skills.
- Qualifications: Experience in property management and strong team leadership abilities.
The predicted salary is between 30000 - 40000 £ per year.
If you're an experienced property professional who loves leading a team and genuinely cares about the experience residents have every day, this one is worth a look. Our client is a well-established name in the Build to Rent space, and they're looking for an Assistant Resident Services Manager to join their team at a site in Birmingham.
About our client
Our client operates a large and growing portfolio of Build to Rent residential schemes across the UK. They have a strong focus on community, resident satisfaction, and setting a high bar for service delivery. This is a business that takes culture seriously and invests in the people who run their sites day to day.
The role
Based at a BTR site in Birmingham, you'll work closely with the Resident Services Manager to keep the site running smoothly and the team performing at its best. You'll take ownership of the day-to-day management of a team of Resident Services Associates, step up in the RSM's absence, and play a central role in delivering the kind of resident experience that drives strong reviews and retention.
What you'll be doing
- Leading and managing the Resident Services Associates team, including rota management, training, and mentoring
- Handling resident enquiries, complaints, and escalations, and overseeing a seamless move-in and move-out process
- Supporting void management, property inspections, contractor liaison, and other operational tasks
Assistant Resident Services Manager employer: PMR
Our client is an exceptional employer, offering a vibrant work culture that prioritises community and resident satisfaction in the heart of Birmingham. With a commitment to employee development and a strong focus on service excellence, team members are empowered to lead and innovate, ensuring a rewarding experience for both staff and residents alike. Join a company that values its people and fosters growth within a dynamic Build to Rent environment.
