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- Tasks: Manage resident experiences and drive leasing performance in a vibrant community.
- Company: Dynamic property management firm focused on exceptional resident service.
- Benefits: Competitive salary, hands-on role, and opportunities for personal growth.
- Other info: Fast-paced environment with no two days the same.
- Why this job: Shape a thriving community and make a real impact every day.
- Qualifications: Customer-focused attitude and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Our client is seeking an energetic, customer-focused Lettings Property Manager to take ownership of an exciting Build-to-Rent portfolio in Reading. Covering two modern schemes totalling 220 apartments, you'll play a central role in delivering an exceptional resident experience while driving leasing performance from first enquiry through to move-in and beyond. In this role, you'll be the face of the development, leading day-to-day operations on site, building a vibrant resident community, and ensuring the highest standards of presentation, service, and engagement. This is a hands-on, high-impact position where no two days are the same, offering real autonomy and the chance to shape the success and atmosphere of a growing residential community. If you thrive in a fast-paced environment where customer experience, operational excellence, and community building come together, this is a standout opportunity to make your mark!
Key Responsibilities:
- Take full ownership of the resident journey, from enquiry and viewings through to move-in and ongoing tenancy management.
- Drive leasing activity by responding to enquiries, conducting viewings, and converting interest into successful lets.
- Ensure communal areas and apartments are always presented to a best-in-class standard.
- Act as a key point of contact for residents, delivering outstanding customer service and resolving issues efficiently.
Assistant Resident Service Manager employer: PMR
Contact Detail:
PMR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Resident Service Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with residents and what values they promote. This will help you tailor your answers and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different resident situations, from enquiries to complaints. Being able to demonstrate your problem-solving skills and customer focus during the interview will set you apart.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company. They might share valuable insights that can help you shine in your interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows that you’re proactive and genuinely interested in joining their team.
We think you need these skills to ace Assistant Resident Service Manager
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering exceptional customer experiences shine through. We want to see how you can bring that energy to our resident community!
Highlight Relevant Experience: Make sure to showcase any previous roles where you've managed properties or worked in customer-facing positions. We love seeing how your past experiences can contribute to our vibrant community.
Be Authentic and Personable: We’re looking for someone who can connect with residents and create a welcoming atmosphere. Use your application to show your personality and how you’d fit into our team and culture.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at PMR
✨Know the Portfolio Inside Out
Before your interview, make sure you research the Build-to-Rent portfolio you'll be managing. Familiarise yourself with the specific schemes in Reading, their unique features, and what makes them stand out. This will show your potential employer that you're genuinely interested and ready to take ownership.
✨Showcase Your Customer Service Skills
As an Assistant Resident Service Manager, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you resolved issues or created a positive experience, as this will demonstrate your ability to enhance the resident journey.
✨Emphasise Community Building
This role is all about creating a vibrant resident community. Be ready to discuss your ideas on how to engage residents and foster a sense of belonging. Whether it's organising events or simply being approachable, showing your passion for community building will set you apart.
✨Prepare for Operational Scenarios
Expect questions about handling day-to-day operations and challenges. Think through scenarios you might face, like managing multiple enquiries or ensuring high standards in communal areas. Practising your responses will help you feel confident and ready to tackle any situation that comes your way.