At a Glance
- Tasks: Welcome customers, manage health and safety, and ensure top-notch service every day.
- Company: A leading flexible workspace provider in Reading with a focus on customer experience.
- Benefits: Full-time role with Monday to Friday hours and opportunities for personal growth.
- Other info: Ideal for those who enjoy a dynamic environment and have their own transport.
- Why this job: Be the face of a vibrant workspace and build lasting relationships with clients.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
If you're someone who takes real pride in creating a great first impression, keeps a cool head when things get busy, and genuinely enjoys working with people every day, this could be a great fit. Our client is a flexible workspace provider based in Reading, and they're looking for a Centre Operations Assistant to join their on-site team.
About our client
Our client operates a professional flexible workspace centre in Reading, providing office space, meeting rooms, and workspace solutions to a range of businesses. They take their service standards seriously and operate with a strong focus on compliance, safety, and customer experience.
The role
Reporting to the Centre Operations Manager, you'll be the face of the centre day to day. This is a varied, hands-on role that blends customer service with building operations, health and safety compliance, and some commercial responsibility. It's fully site-based, full-time, Monday to Friday.
What you'll be doing:
- Welcoming customers and visitors to the centre and delivering a consistently high standard of service
- Conducting pre-event inspections of meeting rooms and show offices ahead of viewings and bookings
- Managing health and safety compliance, including contractor oversight, iAuditor checks, incident reporting, and RIDDOR compliance
- Supporting customer move-ins and building lasting relationships with existing customers to identify upselling opportunities
- Ensuring all customer agreements and documentation are accurate and compliant with GDPR and AML requirements
- Handling general administration and coordinating planned works with contractors
Skills and experience
Essential
- Previous customer service experience in a face-to-face environment
- Confident using Microsoft Office 365, including Word, Excel, and Outlook
- Strong attention to detail and good organisational skills
- Comfortable working independently and using your own initiative
- Clear, confident communicator with a can-do attitude
Desirable
- Familiarity with health and safety processes or compliance administration
- Experience in a workspace, facilities, hospitality, or property environment
Due to the location of this site the ideal candidate will have their own car to get to work.
Centre Operations Assistant - Reading employer: PMR Careers
As a Building Manager in East London, you will join a dynamic team that prioritises exceptional customer service and a welcoming atmosphere for all guests and visitors. Our company fosters a supportive work culture, offering opportunities for professional growth and development, while ensuring a healthy work-life balance with flexible hours. With a focus on teamwork and collaboration, we empower our employees to excel in their roles and contribute to a positive community environment.
StudySmarter Expert Advice🤫
We think this is how you could land Centre Operations Assistant - Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PMR Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PMR Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Centre Operations Assistant - Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PMR Careers:Your cover letter is your chance to shine! Tell us why you want to work at PMR Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PMR Careers!
How to prepare for a job interview at PMR Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
