At a Glance
- Tasks: Provide top-notch customer service and ensure safety during night hours.
- Company: Luxury residential building focused on exceptional resident experiences.
- Benefits: Fixed shifts, competitive pay, and a chance to develop valuable skills.
- Other info: Join a supportive team and enjoy a dynamic work environment.
- Why this job: Be the go-to person for residents and make their nights seamless.
- Qualifications: Experience in concierge roles preferred; strong communication skills essential.
The predicted salary is between 31500 - 38500 £ per year.
Night Porter: Fixed Shift - Monday to Thursday 22.00pm-07.45am
We are working with a luxury residential building to find a dedicated Night Porter.
Reporting to the General Manager and Deputy Manager, this role is essential in providing excellent customer service and an unrivalled resident experience during night hours.
Resident Services & Concierge Duties
- Act as the first point of contact for residents during night hours, handling all enquiries and requests promptly and professionally.
- Assist residents with carrying parcels, shopping bags, and suitcases (of a normal weight).
- Maintain a polite, professional, and discreet manner at all times.
Security & Access Control
- Conduct regular patrols throughout the building and grounds to ensure safety and security.
- Monitor CCTV systems, alarms, and access control panels.
- Ensure all external doors and entry points remain secure.
- Respond to emergencies, including fire alarms or security breaches, in line with site protocols.
Contractor & Visitor Management
- Keep accurate records of all contractors and tradespeople working on-site, including their names, companies, dates, times of arrival and departure, and work being undertaken.
- Log and monitor all keys issued to contractors, residents, or service personnel, ensuring correct key handling procedures are followed.
Parcel Handling & Deliveries
- Receive and securely store parcels and deliveries.
- Notify residents of parcel arrivals and facilitate safe handover.
Cleaning & Presentation
- Undertake light cleaning duties in the reception area and common parts (e. g., wiping down surfaces, mopping up spills, removing litter) as required during the night shift.
- Ensure all communal areas remain tidy and presentable at all times.
Health & Safety & Maintenance Reporting
- Conduct regular inspections of the property for any health and safety risks or maintenance issues.
- Immediately report hazards, damage, or concerns to the Property or Building Manager.
- Ensure appropriate records are maintained in the incident/maintenance logs.
Handover & Record Keeping
- Complete clear and detailed handover notes at the end of each shift.
- Log all incidents, contractor visits, key movements, resident interactions, and cleaning tasks performed.
Requirements
- Experience in a similar night concierge within high-end residential environments preferred.
- Excellent customer service and interpersonal skills.
- Professional presentation and conduct.
- Basic IT skills for record-keeping and communication.
- SIA License (desirable depending on property requirements).
- First Aid Certificate (preferred or willingness to undertake training).
- Good awareness of health and safety practices.
Key Attributes
- Trustworthy and discreet
- Proactive and self-sufficient
- Excellent attention to detail
- Calm under pressure and quick to act in emergencies
- Strong communication and problem-solving skills
Night Porter in London employer: PMR Careers
As a Building Manager in East London, you will join a dynamic team that prioritises exceptional customer service and a welcoming atmosphere for all guests and visitors. Our company fosters a supportive work culture, offering opportunities for professional growth and development, while ensuring a healthy work-life balance with flexible hours. With a focus on teamwork and collaboration, we empower our employees to excel in their roles and contribute to a positive community environment.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like PMR Careers. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to PMR Careers
Don't be shy about reaching out to PMR Careers directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Porter in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about PMR Careers and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at PMR Careers
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
