At a Glance
- Tasks: Oversee daily operations of a high-end residential block and provide excellent customer service.
- Company: Join a prestigious residential development in NW London with a vibrant community.
- Benefits: Enjoy a one-bedroom apartment with bills included and a competitive salary.
- Other info: Great opportunity for hands-on work with career growth potential.
- Why this job: Make a real difference in residents' lives while living in a stylish environment.
- Qualifications: Experience in customer service or property management is a plus.
The predicted salary is between 30000 - 33000 £ per year.
We are currently hiring for a
Live In Porter to work on a high end residential block based in NW London, this position offers a one bedroom apartment as part of the accommodation with bills included.
Hours
Monday to Friday, 08:00am - 16:00pm
Salary
Accommodation
One Bedroom Apartments (Bills Included) (suitable for one person)
The Role
We are recruiting for a Live In Porter to oversee the day to day operation of a private residential development.
This is a hands on, customer-facing position responsible for ensuring the development remains safe, secure, well maintained and presented to a high standard.
The Porter will act as a key point of contact for residents, visitors and contractors while supporting the smooth running of all onsite operations.
Key Responsibilities
- Resident & Customer Service
- Provide a professional, approachable and customer-focused service to residents and visitors.
- Respond to resident enquiries and ensure any issues are followed up or escalated appropriately.
- Manage parcels, deliveries, keys and access devices in line with site procedures.
- Assist with resident move-ins and move-outs where required.
- Manage visitor and contractor access, maintaining accurate records.
- Building Operations & Maintenance
- Carry out regular inspections and patrols of communal areas, external spaces and onsite facilities.
- Identify and report maintenance issues, hazards, cleanliness concerns and security risks.
- Undertake minor repairs and basic maintenance where appropriate.
- Maintain high standards of cleanliness and presentation throughout the development.
- Support the management of waste and recycling areas, including preparation for scheduled collections.
- Assist with the upkeep of external and landscaped areas where required.
- Contractor Management
- Coordinate contractor access, inductions and attendance onsite.
- Monitor works and contractor performance.
- Ensure contractors follow site procedures and relevant health and safety requirements.
- Escalate any concerns or issues to the appropriate management contact.
- Health, Safety & Compliance
- Support day to day health and safety and statutory compliance requirements.
- Promote safe working practices across the development.
- Identify and report hazards, defects and maintenance concerns.
- Ensure appropriate records and documentation are maintained.
- Security & Site Management
- Support the safe and secure operation of the development.
- Operate CCTV and security systems in accordance with relevant procedures.
- Maintain resident confidentiality and data protection standards.
- Ensure keys, access devices, passwords, equipment and records are securely controlled.
- Administration & Reporting
- Maintain accurate records of maintenance issues, incidents, resident queries and complaints.
- Ensure effective handovers and follow-up of outstanding matters.
- Keep onsite office, storage and operational areas organised and professional.
- Maintain accountability for onsite tools, equipment and other assets.
Person Specification
The successful candidate will ideally have
- Previous experience within residential property, building management, facilities, concierge or a similar customer-facing environment.
- Strong communication and organisational skills.
- A practical, hands on approach to day to day building operations.
- Basic knowledge of health and safety requirements.
- Experience coordinating contractors and maintenance activities.
- Strong customer service skills and confidence dealing with residents.
- A reliable, professional and solution-focused approach.
- Good attention to detail and a proactive attitude towards building presentation and maintenance.
Live In Porter in London employer: PMR Careers
As a Building Manager in East London, you will join a dynamic team that prioritises exceptional customer service and a welcoming atmosphere for all guests and visitors. Our company fosters a supportive work culture, offering opportunities for professional growth and development, while ensuring a healthy work-life balance with flexible hours. With a focus on teamwork and collaboration, we empower our employees to excel in their roles and contribute to a positive community environment.
StudySmarter Expert Advice🤫
We think this is how you could land Live In Porter in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like PMR Careers. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to PMR Careers
Don't be shy about reaching out to PMR Careers directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Live In Porter in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about PMR Careers and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at PMR Careers
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
