Lettings Officer - Affordable & Social Housing
We're working with a well established national housing provider who are looking for a Lettings Officer to join their housing management team. They look after affordable, private rented and leasehold homes on behalf of local authorities, housing associations and investors, and they're known for running a tight, well-organised operation that puts residents first.
The role
You'll take ownership of the lettings process from start to finish, from the first application through to handing over the keys. A big part of the job is managing council nominations, which can be complex, so you'll need to be comfortable working through them carefully and keeping everyone in the loop.
Day to day, you'll be:
- Running lettings across mixed-tenure properties using choice-based lettings, CRM and referencing systems
- Taking applicants through affordability checks and referencing, and keeping them updated along the way
- Booking move-in appointments and tenancy sign-ups, and working with the income team to collect rent in advance
- Making sure compliance documents are issued and registered correctly and on time
- Looking after the customer portal and replying to applicant queries
- Logging affordable and social tenancies on CORE promptly
- Drafting addendums, pet licences, parking agreements and other tenancy paperwork
- Checking and processing invoices
- Helping new residents settle in and making sure their move goes smoothly
What you'll need
- Solid experience in affordable or social lettings, including council nominations
- Good organisation and the ability to juggle deadlines without letting things slip
- A sharp eye for detail and strong admin skills
- Confidence with Word, Excel and CRM systems
- A genuine interest in giving residents a good experience
- The ability to work on your own initiative and adapt when priorities change
What's on offer
This is a supportive employer that invests in its people, with clear routes for development and progression. Benefits include an enhanced pension, private medical insurance, extra annual leave, flexible working, life assurance, enhanced family leave, childcare support, a cycle to work scheme, season ticket loans, an employee assistance programme and retail discounts.
Lettings Officer in London employer: PMR Careers
As a Building Manager in East London, you will join a dynamic team that prioritises exceptional customer service and a welcoming atmosphere for all guests and visitors. Our company fosters a supportive work culture, offering opportunities for professional growth and development, while ensuring a healthy work-life balance with flexible hours. With a focus on teamwork and collaboration, we empower our employees to excel in their roles and contribute to a positive community environment.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Officer in London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like PMR Careers.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like PMR Careers? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit PMR Careers's careers page directly; we love seeing passionate candidates applying through our website!
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Lettings Officer role at PMR Careers, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at PMR Careers
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where PMR Careers operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to PMR Careers. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at PMR Careers.
