General Manager in London

We are seeking an experienced and proactive General Manager to oversee the day to day operations of a high-end residential development.

The successful candidate will be responsible for maintaining excellent service standards, managing onsite teams, overseeing building operations and ensuring a positive experience for residents.

A key focus of the role will be resident engagement, community events, lifestyle services and building strong relationships with residents and external partners.

The ideal candidate will have a strong background in luxury residential property management, hospitality or a similar customer facing environment, with excellent leadership, organisational and communication skills.

Key Responsibilities:
Building Operations & Management

• Oversee the day to day running of the development, ensuring high standards of service, presentation and maintenance.
• Conduct regular inspections of communal areas, facilities and back of house spaces.
• Coordinate with contractors and maintenance providers to ensure repairs and planned works are completed efficiently.
• Monitor building systems and maintenance schedules.
• Identify opportunities to improve operational efficiency and reduce unnecessary costs.
• Deliver exceptional customer service and maintain positive relationships with residents.
• Act as a key point of contact for resident enquiries, requests and feedback.
• Organise and coordinate resident events, activities and community initiatives.
• Ensure communal facilities are operated safely and in accordance with relevant procedures.
• Lead, motivate and support onsite teams to deliver consistently high service standards.
• Oversee staff performance, training and development.
• Conduct regular team meetings, appraisals and performance reviews.
• Carry out occasional out of hours visits to support operations, events and staff development.
• Ensure the development operates in accordance with relevant Health and Safety legislation.
• Support fire safety procedures, risk assessments and emergency planning.
• Ensure incidents, accidents and maintenance concerns are appropriately recorded and escalated.
• Monitor contractor compliance and ensure safe working practices are followed.
• Maintain accurate operational records and ensure compliance with data protection requirements.
• Support the preparation and monitoring of service charge budgets.
• Assist with contractor tendering, procurement and service reviews.
• Section 20 consultation processes.
• Maintain accurate records, reports and operational documentation.
• Support the monitoring of contractor performance and service delivery.

Skills & Experience Required

• Previous experience in residential property management, luxury hospitality or a similar environment.
• Proven experience managing and developing onsite or customer facing teams.
• Experience organising events, resident engagement initiatives or community activities.
• Experience developing external partnerships or coordinating additional services.
• Excellent customer service and relationship management skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Good understanding of building operations, maintenance and contractor management.
• Working knowledge of Health and Safety requirements within a residential or hospitality environment.
• Excellent written and verbal communication skills.
• Confident IT skills, including Microsoft Office and property management systems.
• Strong attention to detail and a proactive approach to problem-solving.
• Ability to manage sensitive information professionally.