We're partnering with a leading property services firm to find a Resident Services Assistant for a BTR scheme over 200 apartments in Brighton.
This customer-focused role sits at the heart of the resident experience, combining front-of-house service, resident engagement, lettings support and property administration. You'll be the first point of contact for residents and visitors, helping create a welcoming community while supporting the smooth day-to-day operation of the building.
Working as part of a close-knit onsite team, you'll deliver excellent customer service, coordinate maintenance issues, support lettings activity and help maintain high standards across the development.
Key Responsibilities:
- Deliver a first-class front-of-house experience for residents, visitors and contractors
- Manage resident enquiries via phone, email and in person, ensuring a high standard of customer service
- Act as the first point of contact for maintenance requests, coordinating follow-up with contractors and internal teams
- Support lettings activity, including enquiries, apartment viewings, check-ins and tenant onboarding
- Support resident communications, community engagement initiatives and onsite events
- Conduct regular building inspections, identifying and escalating any health, safety or security concerns
- Maintain accurate records across property management and compliance systems
Your Requirements:
- Experience within BTR, PBSA, residential property, hospitality, customer service or another resident-facing environment
- Excellent customer service, communication and relationship-building skills
- Experience handling enquiries, complaints and service requests
- Strong administrative and organisational skills with good attention to detail
- Comfortable managing multiple priorities in a fast-paced environment
- Proactive, solutions-focused and able to work independently or as part of a team
- Confident using Microsoft Office and digital systems
What's On Offer:
- 10% discretionary annual bonus plus a £500 quarterly review incentive.
- 25 days annual leave plus bank holidays, with additional leave awarded for long service.
- Contributory pension scheme, employee discounts and a range of flexible benefits.
- Access to wellbeing support, Employee Assistance Programme and Virtual GP services.
- Ongoing training, development and long-term career progression within a leading property business.
Resident Services Assistant in Brighton employer: PMR Careers
As a Building Manager in East London, you will join a dynamic team that prioritises exceptional customer service and a welcoming atmosphere for all guests and visitors. Our company fosters a supportive work culture, offering opportunities for professional growth and development, while ensuring a healthy work-life balance with flexible hours. With a focus on teamwork and collaboration, we empower our employees to excel in their roles and contribute to a positive community environment.
