Job Title: Assistant Concierge
Location: North West London
Salary: £25,000 per annum
Working Hours: Monday to Friday, 10:00am - 6:00pm
About the Role
We are looking for a professional, friendly and proactive Assistant Concierge to join the onsite team at a residential development in London.
The successful candidate will support the Concierge team with the day to day running of the building, providing excellent customer service to residents and visitors while maintaining a safe, welcoming and well presented environment.
Key Responsibilities
Resident & Visitor Services
Provide a friendly, professional and welcoming service to all residents and visitors.
Respond to resident enquiries, requests and concerns in a timely and efficient manner.
Assist residents with booking communal facilities and amenities.
Support the Concierge team in delivering high standards of customer service.
Maintain a clean, tidy and presentable reception area.
Security & Building Operations
Monitor building access and ensure visitors and contractors follow the correct procedures.
Assist with regular building inspections and communal area checks.
Identify and report maintenance issues, security concerns and health and safety hazards.
Respond appropriately to incidents and emergencies, following building procedures.
Support the smooth day-to-day operation of the development.
Administration & Communication
Manage incoming calls, emails and general resident enquiries.
Assist with parcel deliveries, collections and key management.
Maintain accurate records, logs and handover information.
Support the management of communal facility bookings.
Liaise with the onsite team, contractors and residents as required.
Carry out additional administrative and operational duties as directed by the management team.
Skills & Experience
Previous experience in a Concierge, Receptionist or customer-facing role is desirable but not essential.
Experience within residential pr...
Assistant Concierge employer: PMR Careers
As a Building Manager in East London, you will join a dynamic team that prioritises exceptional customer service and a welcoming atmosphere for all guests and visitors. Our company fosters a supportive work culture, offering opportunities for professional growth and development, while ensuring a healthy work-life balance with flexible hours. With a focus on teamwork and collaboration, we empower our employees to excel in their roles and contribute to a positive community environment.
