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- Tasks: Join our Service Desk team to resolve IT queries and support users.
- Company: Gain hands-on experience in a dynamic tech environment with a supportive team.
- Benefits: Enjoy a paid placement, full training, and mentoring opportunities.
- Why this job: Develop practical skills while making a real impact in the tech industry.
- Qualifications: Pursuing a tech-related degree with problem-solving skills and a passion for learning.
- Other info: This role is perfect for students seeking industry experience during their studies.
Looking for hands-on experience in a real tech environment?
We’re looking for a proactive and tech-curious student to join our Service Desk team on a 12-month placement. Whether you’re completing a sandwich year as part of your degree or have deferred your university placement to gain industry experience, this is a brilliant opportunity to develop practical skills, work alongside experienced professionals, and gain a solid foundation in IT support.
What You’ll Learn & Do:
- Be the first point of contact for IT-related queries, resolving issues by phone, email or ticketing system.
- Log, manage and update support tickets with clear, accurate information.
- Diagnose and resolve basic hardware, software, and network problems.
- Escalate complex issues to second-line support when required.
- Help users navigate systems and tools with confidence.
- Learn how a real-world service desk operates in a fast-paced business environment.
What We\’re Looking For:
- You’re on track for a 2:1 or above in a technology-related or business degree – or have deferred your studies to gain work experience.
- You have a natural problem-solving mindset and enjoy helping people.
- Strong communication skills and the ability to explain technical issues in simple terms.
- A basic understanding of IT systems, Microsoft Office, and ticketing tools (training provided).
- Enthusiasm, curiosity, and a willingness to learn from the ground up.
What You’ll Get:
- A paid 12-month placement with full training and mentoring.
- Real experience working in a supportive IT team.
- Exposure to a range of technologies and business functions.
- A foot in the door for future graduate roles.
This is more than just answering calls — it’s about becoming a trusted part of a tech team, solving real problems and making an impact.
Apply now and take your first step into the tech industry! #J-18808-Ljbffr
Service Desk Analyst – Placement Year Opportunity employer: PMC
Contact Detail:
PMC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst – Placement Year Opportunity
✨Tip Number 1
Familiarise yourself with common IT issues and solutions. Understanding basic hardware, software, and network problems will not only help you during the interview but also show your proactive approach to learning.
✨Tip Number 2
Practice explaining technical concepts in simple terms. Since strong communication skills are essential for this role, try explaining tech topics to friends or family who may not be familiar with them.
✨Tip Number 3
Research the tools and technologies commonly used in service desks, such as ticketing systems and Microsoft Office. Having a basic understanding of these tools will demonstrate your readiness to jump into the role.
✨Tip Number 4
Show your enthusiasm for learning by asking insightful questions during the interview. This will highlight your curiosity and willingness to grow within the team, making you a more attractive candidate.
We think you need these skills to ace Service Desk Analyst – Placement Year Opportunity
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Service Desk Analyst role. Emphasise any technical knowledge, problem-solving abilities, and communication skills that demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to join their Service Desk team and how your background makes you a suitable candidate for this placement opportunity.
Highlight Relevant Experience: If you have any previous experience in IT support, customer service, or related fields, be sure to include it. Even if it's from coursework or personal projects, demonstrating your hands-on experience can set you apart.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've approached and solved problems in the past. This could be through academic projects, internships, or even personal experiences that required critical thinking and a proactive approach.
How to prepare for a job interview at PMC
✨Show Your Enthusiasm
Make sure to express your excitement about the opportunity. Companies love candidates who are genuinely interested in the role and the tech environment. Share why this placement is important to you and how it aligns with your career goals.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled challenges in the past, whether in academic projects or personal experiences. Highlight your natural problem-solving mindset and how you enjoy helping others resolve issues.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since the role involves helping users navigate systems, being able to communicate effectively is crucial. Consider doing mock interviews with friends to refine your communication skills.
✨Research the Company
Familiarise yourself with the company’s services and culture. Understanding their approach to IT support and the technologies they use will help you tailor your answers and show that you're a good fit for their team.
