Project Coordinator

Purpose of the Role The Project Coordinator supports the delivery of small and medium-scale projects across multiple customers of our SaaS platform. The role coordinates internal and external workstreams — from implementation and configuration through to go-live and support handover — ensuring projects are delivered on time, on budget, and to a high standard of customer satisfaction. On occasion, the role may be seconded part‑time to a specific customer account to provide dedicated coordination support. Key Responsibilities Coordinate and track delivery of multiple concurrent small/medium projects across different customers Manage multiple work streams simultaneously (e.g. onboarding, configuration, integrations, training, support handover), both internally and with external parties Act as a key point of contact for customers during project delivery, ensuring clear and timely communication Liaise with internal teams (product, engineering, support, customer success) to unblock issues and keep projects on track Coordinate with third‑party suppliers or partners where relevant to project delivery Build and maintain project plans, timelines, and RAID logs (risks, actions, issues, decisions) for each customer engagement Track project status, resourcing, and priorities across a portfolio of customer projects, escalating conflicts or risks Prepare and distribute customer‑facing status reports, meeting agendas, and minutes Support onboarding of new customers onto the SaaS platform, coordinating setup, configuration, and training schedules Maintain accurate documentation, trackers, and knowledge‑base resources across all active projects When required, work part‑time embedded with a specific customer to provide focused project coordination and support their objectives Identify recurring issues or process gaps across customer projects and suggest improvements Required Skills