At a Glance
- Tasks: Lead the transition of projects into Business-as-Usual support and design effective service frameworks.
- Company: Dynamic organisation focused on innovative IT service management solutions.
- Benefits: Remote work flexibility, competitive contract rate, and opportunity for professional growth.
- Other info: Exciting contract role with potential for future opportunities.
- Why this job: Make a real impact by shaping service design and improving IT processes.
- Qualifications: Experience in Service Design/Transition and strong stakeholder management skills.
The predicted salary is between 58349 - 71315 £ per year.
Service Design & Transition Specialist – Contract (6–12 Months)
Location
UK (Remote with regular on-site travel)
Contract
Initial 6–12 Months
Start
- Immediate
- We’re looking for an experienced
Service Design & Transition Specialist to support a key client on an exciting contract assignment.
This role offers the opportunity to lead the transition of a critical project into Business-as-Usual (BAU) support while designing a repeatable Service Design & Transition framework that will support future programmes across the organisation.
- What You’ll Be Doing
- Lead the successful transition of a live project into BAU support.
- Review current IT service management practices and identify improvement opportunities.
- Develop a reusable Service Design & Transition methodology, including templates, governance and best practices.
- Ensure operational readiness through effective planning, documentation and stakeholder engagement.
- Build strong relationships with business and IT stakeholders and provide regular progress updates.
- Working Arrangements
- This is a
UK-based contract opportunity .
The role is primarily remote, with regular on-site attendance (typically 1–2 days per week) required to work closely with key stakeholders during critical phases of the engagement.
- What We’re Looking For
- Proven experience in Service Design and/or Service Transition within complex IT environments.
- Strong track record of transitioning projects into BAU support.
- Experience reviewing and improving IT service management processes.
- Knowledge of ITIL Service Management (ITIL Foundation minimum).
- Excellent stakeholder management, communication and facilitation skills.
- Experience creating practical frameworks, documentation and governance processes.
- Available to start immediately and commit to an initial 6–12 month contract.
- #J-18808-Ljbffr
Service Design and Transition Manager in Lincoln employer: PMC Commerce
At PMC, we pride ourselves on being an excellent employer that fosters a collaborative and ambitious work culture. Located in Abingdon, Oxfordshire, our hybrid working model allows for flexibility while you engage with leading retailers and develop long-term partnerships. We are committed to employee growth, offering opportunities to work alongside experienced professionals in a fast-growing technology business that values innovation and customer success.
