At a Glance
- Tasks: Lead service delivery for key customer accounts and ensure high-quality performance.
- Company: Dynamic company focused on client satisfaction and operational excellence.
- Benefits: Competitive salary, professional development, and a chance to make a real impact.
- Other info: Opportunity to grow your career while working with diverse teams and clients.
- Why this job: Perfect for those who thrive in fast-paced environments and enjoy solving complex challenges.
- Qualifications: Experience in service delivery or account management within tech or services.
The predicted salary is between 63000 - 77000 £ per year.
We’re looking for an experienced Service Delivery Manager to join our team on a 6 month fixed term contract. In this role, you will take ownership of the delivery and performance of services for key customer accounts, ensuring high levels of service quality, operational performance and customer satisfaction. You’ll act as the primary service contact for clients, leading strong relationships with stakeholders while ensuring services are delivered in line with contractual commitments. This is a fantastic opportunity for someone who thrives in a client-facing service leadership role, enjoys solving complex operational challenges and wants to make a real impact in a fast-paced services environment.
The Role
As Service Delivery Manager, you’ll be responsible for the end-to-end delivery of services for nominated customer accounts, ensuring service performance meets agreed SLAs and customer expectations. You will work closely with internal delivery teams, third-party suppliers and customer stakeholders to ensure services run smoothly, issues are resolved quickly, and opportunities for improvement are identified and delivered. You will also act as a senior escalation point for service issues, ensuring challenges are addressed proactively while maintaining strong customer confidence and trust.
Key Responsibilities
- Lead the delivery of all services to assigned customer accounts, ensuring strong performance against agreed SLAs.
- Act as the primary relationship owner for service delivery with key client stakeholders.
- Manage service delivery teams, third-party suppliers and internal delivery functions to ensure effective delivery.
- Lead the resolution of service issues, including developing and implementing service recovery or “get well” plans where required.
- Work with Integration and Deployment teams to ensure smooth onboarding of new services and controlled service transitions.
- Produce and present service performance reports and management information to customers.
- Identify opportunities to improve service performance, productivity and cost efficiency.
- Act as the escalation point for major service delivery issues.
- Ensure accurate and timely billing for services delivered and support effective management of account revenue.
- Support growth opportunities within existing accounts, working alongside sales teams where appropriate.
- Maintain awareness of customer priorities, market trends and competitor activity.
- Provide leadership and guidance to team members supporting the account to ensure high performance and strong collaboration.
Requirements
What we're looking for
We’re looking for someone who combines strong client relationship management with operational service delivery expertise. You’ll be confident managing complex accounts and balancing customer expectations, service performance and commercial outcomes.
Essential Experience
- Proven service delivery or account management experience within a technology or services environment.
- Experience managing complex client accounts and delivering against contracted SLAs.
- Strong experience conducting service reviews with customers and suppliers.
- Experience managing third-party suppliers and underpinning service agreements.
- Experience leading service onboarding, operational changes or transitions.
- Strong stakeholder management skills with the ability to challenge constructively and manage expectations.
- Demonstrated ability to drive service improvement initiatives.
- Resilience and problem-solving capability when managing complex or high-pressure service issues.
Service Delivery Manager (6 Month Fixed Term Contract) in Abingdon employer: PMC Commerce
At PMC, we pride ourselves on being an excellent employer that fosters a collaborative and ambitious work culture. Located in Abingdon, Oxfordshire, our hybrid working model allows for flexibility while you engage with leading retailers and develop long-term partnerships. We are committed to employee growth, offering opportunities to work alongside experienced professionals in a fast-growing technology business that values innovation and customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager (6 Month Fixed Term Contract) in Abingdon
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like PMC Commerce. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at PMC Commerce.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at PMC Commerce.
We think you need these skills to ace Service Delivery Manager (6 Month Fixed Term Contract) in Abingdon
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at PMC Commerce and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at PMC Commerce
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like PMC Commerce will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to PMC Commerce.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at PMC Commerce.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at PMC Commerce. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
