Purpose of the Role
The Project Coordinator supports the delivery of small and medium-scale projects across multiple customers of our SaaS platform. The role coordinates internal and external workstreams — from implementation and configuration through to go-live and support handover — ensuring projects are delivered on time, on budget, and to a high standard of customer satisfaction. On occasion, the role may be seconded part‑time to a specific customer account to provide dedicated coordination support.
Key Responsibilities
- Coordinate and track delivery of multiple concurrent small/medium projects across different customers
- Manage multiple work streams simultaneously (e.g. onboarding, configuration, integrations, training, support handover), both internally and with external parties
- Act as a key point of contact for customers during project delivery, ensuring clear and timely communication
- Liaise with internal teams (product, engineering, support, customer success) to unblock issues and keep projects on track
- Coordinate with third‑party suppliers or partners where relevant to project delivery
- Build and maintain project plans, timelines, and RAID logs (risks, actions, issues, decisions) for each customer engagement
- Track project status, resourcing, and priorities across a portfolio of customer projects, escalating conflicts or risks
- Prepare and distribute customer‑facing status reports, meeting agendas, and minutes
- Support onboarding of new customers onto the SaaS platform, coordinating setup, configuration, and training schedules
- Maintain accurate documentation, trackers, and knowledge‑base resources across all active projects
- When required, work part‑time embedded with a specific customer to provide focused project coordination and support their objectives
- Identify recurring issues or process gaps across customer projects and suggest improvements
Required Skills & Experience
- Experience coordinating projects in a SaaS, technology, or software delivery environment
- Proven ability to manage multiple projects/workstreams at once, prioritising effectively
- Strong stakeholder management skills — comfortable liaising with customers, internal teams, and suppliers
- Excellent written and verbal communication skills, with the ability to adapt tone for internal vs. customer-facing audiences
- Proficiency in Microsoft Office and project tracking tools like monday.com
- High attention to detail and strong organisational skills
- Comfortable working flexibly, including occasional dedicated time with specific customer accounts
- Keen interest to automate and use AI to improve efficiency
Desirable
- Experience with SaaS implementation or onboarding processes
- Familiarity with project management or ticketing tools (e.g. Monday.com, Jira, Asana, HubSpot)
- Understanding of basic SaaS concepts (subscriptions, integrations, configuration vs. customisation)
- Experience supporting customer success or account management functions
Key Attributes
- Customer-focused, with a strong sense of ownership over outcomes
- Adaptable — able to switch between multiple customer contexts in a day
- Proactive problem-solver, comfortable working across ambiguity
- Calm under pressure when managing competing priorities
- Collaborative, building trust quickly with both colleagues and customers
- Highly organised
- Positive energetic personality with a solution orientated approach.
- Private Healthcare Plan
- Pension Plans
- Work From Home
- Training & Development
- Employee Assistance Programme - Counseling
- Childcare Voucher Scheme
#J-18808-Ljbffr
