At a Glance
- Tasks: Coordinate repair appointments and support customers in a fast-paced environment.
- Company: Join Plymouth Community Homes, the largest social housing provider in the city.
- Benefits: Flexible working, excellent pension, career development, and up to 30 days annual leave.
- Other info: Enjoy a supportive team culture with opportunities for growth and community involvement.
- Why this job: Make a real impact on people's lives while developing your customer service skills.
- Qualifications: Experience in customer service and strong problem-solving abilities.
The predicted salary is between 31500 - 38500 £ per year.
Grow with us and help shape exceptional customer experiences.
As Plymouth Community Homes continues to grow, we're looking for compassionate, customer-focused individuals to join our Customer Experience team.
If you enjoy solving problems, supporting customers, and developing your skills in a fast-paced environment, we'd love to hear from you.
About the role
As a Repairs Planning Assistant, you'll play a vital role in ensuring our customers receive the high-quality service they deserve.
Working closely with our Repairs Team and Contact Centre colleagues, you'll help coordinate repair appointments, manage planning activities, and act as a key link between customers and operatives.
No two days are the same.
You'll need to balance multiple priorities, communicate effectively with a wide range of people, and remain calm and professional in a fast-moving environment.
In return, you'll gain valuable experience, ongoing support, and opportunities to further develop your customer service career within a growing organisation.
- Working Hours: Monday to Friday, 8:00am to 5:00pm
- What You'll Be Doing
- Supporting the smooth delivery of our repairs service through effective planning and coordination.
- Building positive relationships with customers, colleagues, and contractors.
- Communicating updates clearly and empathetically to customers.
- Managing appointments, schedules, and administrative processes to ensure excellent service delivery.
- Working collaboratively across teams to resolve issues and improve customer outcomes.
- Contributing to performance targets while maintaining a customer-first approach.
- We're Looking For Someone Who
- Has experience in a customer-focused environment, ideally within a Contact Centre or service-based setting.
- Demonstrates genuine empathy and compassion when supporting customers.
- Stays calm, organised, and professional when working under pressure.
- Can confidently manage multiple tasks and changing priorities.
- Enjoys problem-solving and finding positive solutions for customers.
- Is motivated to learn, grow, and develop their career in customer service.
- Thrives as part of a collaborative, high-performing team.
Why Join Plymouth Community Homes?
At Plymouth Community Homes, our people make the difference.
We're the city's largest social housing provider, managing over 16,000 homes and supporting more than 35,000 customers across Plymouth.
As our organisation continues to grow, so do the opportunities for our colleagues.
You'll be joining a supportive team where your contribution matters, your development is encouraged, and your work has a real impact on people's lives.
What we can offer you
- Flexible working options, including hybrid working and flexi-time.
- Excellent pension scheme with generous employer contributions.
- Career development and learning opportunities.
- Free onsite gym and changing facilities.
- Up to 30 days annual leave plus Bank Holidays.
- Holiday trading scheme.
- Employee Assistance Programme, including free counselling services.
- Free annual flu vaccination.
- Cycle to Work scheme.
- Three paid volunteering days each year through our Make a Difference scheme.
- Modern technology and equipment to support agile working.
- A welcoming workplace with regular social, charity, and wellbeing events.
- Modern offices with excellent transport links and local amenities nearby.
We do not accept unsolicited applications or contact from recruitment agencies.
For an informal discussion about this role, please contact: Sarita Banyard, Customer Experience Manager on 07542502541
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
- Living and Working in Plymouth
- #J-18808-Ljbffr
Repairs Planning Assistant employer: Plymouthcommunityhomes
Plymouth Community Homes is an exceptional employer that prioritises employee development and a supportive work culture, making it an ideal place for a Home Ownership Sales Specialist. With flexible and hybrid working options, employees enjoy a healthy work-life balance while contributing to meaningful community initiatives. The company fosters growth through continuous training and collaboration with industry professionals, ensuring a rewarding career path in the heart of Plymouth.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Planning Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Plymouthcommunityhomes. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Plymouthcommunityhomes before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Repairs Planning Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Plymouthcommunityhomes:Your cover letter is your chance to shine! Tell us why you want to work at Plymouthcommunityhomes specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Plymouthcommunityhomes!
How to prepare for a job interview at Plymouthcommunityhomes
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
