At a Glance
- Tasks: Support vulnerable tenants to build stable, successful tenancies and improve their quality of life.
- Company: Plymouth Community Homes, the city's largest social housing association.
- Benefits: Flexible working, free gym access, generous leave, and employee assistance programmes.
- Other info: Join a fun workplace with regular events and modern office facilities.
- Why this job: Make a real difference in people's lives while working in a supportive community-focused environment.
- Qualifications: Experience supporting vulnerable individuals and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
This is a role where you will put customers at the heart of every decision. Provide meaningful support, clear guidance, and access to the right services—helping residents build stable, successful tenancies and better quality lives. Drive tenancy sustainment through proactive intervention, partnership working, and a one-business approach. Support organisational goals while improving outcomes for customers across PCH estates. This role is subject to a satisfactory enhanced DBS check.
What you'll do
- Deliver intensive, hands‑on housing management support to vulnerable tenants, helping them sustain successful tenancies.
- Work proactively with customers at risk (e.g. anti‑social behaviour, tenancy breaches, or disengagement) to rebuild relationships, improve communication, and resolve issues.
- Assess needs and create tailored support plans, coordinating with Housing Officers and partner agencies to achieve positive, sustainable outcomes.
- Provide practical advice and life skills support, including managing a home, accessing benefits, digital inclusion, employment, and training opportunities.
- Collaborate with internal teams and external services (local authorities, charities, health and support providers) to deliver a joined‑up, customer‑focused tenancy sustainment service.
Our ideal candidate for this role is someone who:
- Has proven experience supporting vulnerable individuals, ideally within social housing or a support‑focused environment.
- Has strong communication and resilience, with the ability to handle challenging situations confidently (face‑to‑face, phone, and written).
- Has experience assessing risk and needs, and delivering effective one‑to‑one support to achieve positive outcomes.
- Can work collaboratively with partner agencies, alongside strong advocacy and negotiation skills.
- Is organised and self‑motivated, with the ability to manage workload, prioritise effectively, and maintain accurate records.
About Plymouth Community Homes
We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy. With a great workforce and a focus on people, we deliver good quality, well‑managed and well‑maintained homes.
What we can offer you:
- Flexible working opportunities including flexi-time and hybrid working.
- Free, fully equipped onsite gym and changing facilities.
- The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme.
- Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option.
- Free Employee Assistance programme, including free counselling.
- Free annual flu vaccination.
- Cycle to Work scheme.
- We support digital working with modern devices/smart phones.
- It’s fun to work here – we have dress down Fridays, company quizzes, and lots of charity events throughout the year.
- Our modern and spacious offices are right on a bus route, and just three miles from the city centre.
- We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons.
Equal Opportunities Statement
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
Tenancy Sustainment Officer in Plymouth employer: plymouthcommunityhomes
Plymouth Community Homes is an exceptional employer that prioritises employee development and a supportive work culture, making it an ideal place for a Home Ownership Sales Specialist. With flexible and hybrid working options, employees enjoy a healthy work-life balance while contributing to meaningful community initiatives. The company fosters growth through continuous training and collaboration with industry professionals, ensuring a rewarding career path in the heart of Plymouth.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment Officer in Plymouth
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by plymouthcommunityhomes.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like plymouthcommunityhomes.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at plymouthcommunityhomes.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at plymouthcommunityhomes. Apply directly through us to stand out!
We think you need these skills to ace Tenancy Sustainment Officer in Plymouth
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of plymouthcommunityhomes. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Tenancy Sustainment Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at plymouthcommunityhomes
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of plymouthcommunityhomes. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
