At a Glance
- Tasks: Support and guide decision-making for leasehold and shared ownership customers.
- Company: Plymouth Community Homes, the city's largest social housing association.
- Benefits: Flexible working, excellent pension, onsite gym, and generous annual leave.
- Other info: Join a vibrant team with regular events and a focus on community.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in housing or property, with strong empathy and judgement skills.
The predicted salary is between 30000 - 40000 £ per year.
Act with Empathy. Influence with Fairness. Make a Difference in Plymouth.
About the role
Are you a compassionate and fair-minded professional looking for your next step? This is a great opportunity to move into a senior role where you’ll use your experience to support others, guide decision-making and help shape how we deliver services to our leasehold and shared ownership customers. Working alongside the Homeownership Manager, you’ll play a key role in supporting colleagues and influencing a consistent, high-quality service. Your input will be vital in providing direction, sharing expertise and helping your team navigate more complex or sensitive situations. You will be a trusted point of support—someone who listens carefully, weighs things up fairly and helps ensure the right outcomes for both customers and the organisation. If you’re ready for something new where your judgement, approach and values really matter, this could be the role for you.
What you’ll bring
- A naturally understanding approach, with the ability to see situations from different perspectives
- The confidence to make and support fair, balanced decisions, particularly in complex or sensitive cases
- Experience of supporting or mentoring colleagues, helping to build confidence and capability
- The ability to remain calm and considered under pressure, offering guidance in challenging situations
- Strong communication skills, with a style that is clear, respectful and supportive
- A collaborative mindset, working effectively with colleagues across teams
- A positive, solutions-focused attitude and a commitment to doing the right thing
About Plymouth Community Homes
We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy. With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.
What we can offer you
- Flexible working opportunities including flexi-time and hybrid working
- Excellent pension scheme with a high level of employer contributions
- Free, fully equipped onsite gym and changing facilities
- The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
- Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
- Free Employee Assistance programme, including free counselling
- Free annual flu vaccination
- Cycle to Work scheme
- The opportunity to work in a beautiful and vibrant part of the Southwest
- It’s fun to work here! With regular company and team events
- The tools and technology to help you work flexibly and effectively
- Access to our extensive employee reward portal which includes discounts for multiple everyday retailers
To Apply
If you’re looking for a senior role where you can use your experience to support others, influence positive outcomes and make a real difference, we’d love to hear from you. Select apply and complete our form, making reference to the person specification to demonstrate how you consider that your knowledge, skills and experience meet the requirements of the job. For an informal chat please contact Nicola Kingston, Head of Rent, Homeownership & Letting - 07563464966. This post is not suitable for job share.
Shortlisting Date: 22nd June 2026
Interview Date: 26th June 2026
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
Senior Homeownership Officer in Plymouth employer: Plymouthcommunityhomes
Plymouth Community Homes is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where empathy and fairness are at the forefront of our mission. With flexible working options, a robust pension scheme, and opportunities for personal growth through mentoring and volunteer work, we empower our employees to make a meaningful impact in the community. Join us in a vibrant part of the Southwest, where your contributions will help shape the future of housing for thousands of residents.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Homeownership Officer in Plymouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a senior role. You never know who might have the inside scoop on opportunities that aren't advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common questions related to empathy and decision-making. Think about real-life examples where you've influenced positive outcomes, as this will show you’re the right fit for the role.
✨Tip Number 3
Don’t forget to showcase your mentoring experience! Highlight how you've supported colleagues in the past, as this aligns perfectly with the collaborative mindset they’re looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of Plymouth Community Homes and making a difference.
We think you need these skills to ace Senior Homeownership Officer in Plymouth
Some tips for your application 🫡
Show Your Empathy:When writing your application, make sure to highlight your empathetic approach. Share examples of how you've supported others in challenging situations, as this aligns perfectly with what we're looking for.
Be Clear and Concise:We appreciate clear communication! Keep your application straightforward and to the point. Use bullet points if necessary to make your skills and experiences stand out.
Reference the Job Description:Make sure to refer back to the job description throughout your application. This shows us that you understand the role and can connect your experience directly to what we need.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Plymouthcommunityhomes
✨Show Your Empathy
In your interview, make sure to highlight your understanding and compassionate approach. Share specific examples where you've successfully navigated sensitive situations, demonstrating how you listened carefully and made fair decisions.
✨Demonstrate Sound Judgement
Prepare to discuss instances where you've had to make tough calls. Be ready to explain your thought process and how you balanced the needs of customers with organisational goals, showcasing your ability to remain calm under pressure.
✨Highlight Your Mentoring Experience
Since the role involves supporting colleagues, come prepared with stories about how you've mentored or guided others. Talk about how you built their confidence and capability, and the positive outcomes that resulted from your support.
✨Communicate Clearly and Respectfully
Practice articulating your thoughts in a clear and respectful manner. During the interview, focus on maintaining a collaborative tone, showing that you value teamwork and are committed to achieving the best outcomes for everyone involved.
