Plymouth Community Homes is seeking a Senior Customer Experience Advisor to lead and mentor a team of advisors, shaping outstanding customer experiences across email, live chat, social media and phone. The role focuses on coaching, onboarding new staff, and driving continuous service improvements within a housing association context.
You will guide the team to deliver right-first-time resolutions, maintain high standards of communication, and collaborate across departments to enhance the
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Senior CX Coach & Multichannel Experience Leader in Plymouth employer: plymouthcommunityhomes
Plymouth Community Homes is an exceptional employer dedicated to making a real difference in the community. With a strong focus on employee well-being, we offer flexible working opportunities, a generous pension scheme, and a supportive work culture that encourages personal and professional growth. Our modern offices, located conveniently near local amenities, foster a collaborative environment where you can thrive while contributing to the lives of our residents.
