At a Glance
- Tasks: Lead and inspire a team to create vibrant, safe communities.
- Company: Join Plymouth Community Homes, the largest social housing association in the city.
- Benefits: Flexible working, excellent pension, free gym access, and 25+ days annual leave.
- Other info: Enjoy a fun workplace with events, modern offices, and local amenities.
- Why this job: Make a real impact on residents' lives and shape thriving neighbourhoods.
- Qualifications: Experience in housing management and a passion for community engagement.
The predicted salary is between 40000 - 50000 £ per year.
Make a Real Impact as a Thriving Neighbourhoods Operations Manager! Are you a natural leader who’s passionate about shaping safe, supportive, and vibrant communities? Do you thrive in a role where every day brings new challenges, opportunities, and the chance to make a meaningful difference? If so, this could be the next big step in your housing career.
As a Thriving Neighbourhoods Operations Manager, you’ll take the lead in delivering outstanding tenancy and neighbourhood services across your designated areas. You’ll be at the heart of our mission to build inclusive places where residents feel empowered, valued, and proud to call home. This is a role with real influence — managing and developing a talented team, driving service performance through data and insight, and working collaboratively across PCH and beyond to help shape the future of our communities.
What you’ll be doing:
- Lead, motivate, and develop a team of housing professionals to deliver exceptional neighbourhood services.
- Use performance data and resident feedback to drive continuous improvement and deliver consistently high standards.
- Work collaboratively with the Head of Thriving Neighbourhoods, colleagues, partners, and resident groups to bring strategic plans to life.
- Act as a key point of contact for a wide range of internal and external stakeholders.
- Champion safeguarding, compliance, and best practice, ensuring our services are inclusive, responsive, and resident-focused.
We’d love to hear from you if you have:
- Significant experience in housing or neighbourhood services management.
- A proven ability to lead, coach, and inspire teams.
- Confidence using data to inform decisions and solve problems.
- A collaborative mindset and genuine passion for resident engagement.
- Strong knowledge of safeguarding, compliance, and regulatory requirements.
About Plymouth Community Homes
We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow to provide more people with high‑quality, affordable homes to rent and buy. With a great workforce and a focus on people, we deliver good quality, well‑managed and well‑maintained homes.
What we can offer you:
- Flexible working opportunities including flexi‑time and hybrid working.
- Excellent pension scheme with a high level of employer contributions.
- Free, fully equipped onsite gym and changing facilities.
- The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme.
- Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option.
- Free Employee Assistance programme, including free counselling.
- Free annual flu vaccination.
- Cycle to Work scheme.
- The opportunity to work in a beautiful and vibrant part of the Southwest.
- We support digital working with modern devices and smartphones.
- It’s fun to work here! Dress down Fridays, company quizzes, and lots of charity events throughout the year.
- Our modern and spacious offices are right on a bus route, and just three miles from the city centre.
- We get a daily visit from a local food van, and are within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co‑op, Starbucks and Tim Hortons.
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
Operations Manager - Thriving Neighbourhoods in Plymouth employer: Plymouthcommunityhomes
Plymouth Community Homes is an exceptional employer dedicated to creating safe and vibrant communities, offering a supportive work culture that prioritises employee well-being and development. With flexible working options, a generous pension scheme, and opportunities for community engagement, employees can thrive both personally and professionally in a beautiful part of the Southwest. Join us to make a meaningful impact while enjoying a fun and inclusive workplace atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Thriving Neighbourhoods in Plymouth
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend local events, join online forums, or even hit up social media groups. The more people you know, the better your chances of landing that Operations Manager role!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to share specific examples of how you've led teams and improved services. Use data to back up your achievements – it’ll show you mean business!
✨Tip Number 3
Don’t just apply anywhere – focus on us! Check out our website for the latest job openings and tailor your approach to what we’re looking for. We love seeing candidates who are genuinely interested in making a difference in our communities.
✨Tip Number 4
Prepare for interviews by researching our mission and values. Think about how your experience aligns with our goals in creating thriving neighbourhoods. Show us your passion for resident engagement and community building – it’ll set you apart from the crowd!
We think you need these skills to ace Operations Manager - Thriving Neighbourhoods in Plymouth
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for shaping vibrant communities shine through in your application. We want to see how your passion aligns with our mission at StudySmarter and how you can make a real impact in the role.
Highlight Your Experience:Make sure to showcase your significant experience in housing or neighbourhood services management. We’re looking for examples of how you've led teams and driven service performance, so don’t hold back!
Use Data to Your Advantage:Since data-driven decision-making is key in this role, include specific instances where you've used performance data or resident feedback to improve services. This will show us that you can think critically and solve problems effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team at StudySmarter!
How to prepare for a job interview at Plymouthcommunityhomes
✨Know Your Stuff
Before the interview, dive deep into the company’s mission and values. Understand how they align with your own passion for creating vibrant communities. Be ready to discuss specific examples from your past experience that demonstrate your ability to lead teams and improve neighbourhood services.
✨Data is Your Friend
Since this role involves using performance data to drive improvements, brush up on your data analysis skills. Prepare to share how you've used data in previous roles to inform decisions or solve problems. This will show that you can bring a data-driven approach to the team.
✨Show Your Collaborative Spirit
This position requires working closely with various stakeholders. Think of examples where you’ve successfully collaborated with others, whether it’s within a team or with external partners. Highlight your ability to engage residents and foster a sense of community.
✨Be Ready to Discuss Safeguarding
Given the importance of safeguarding and compliance in this role, be prepared to talk about your knowledge and experience in these areas. Share any relevant policies or practices you’ve implemented in the past, and express your commitment to ensuring inclusive and responsive services.
