At a Glance
- Tasks: Support tenants with enquiries, resolve issues, and enhance community standards.
- Company: Plymouth Community Homes, the largest social housing association in the city.
- Benefits: Flexible working, excellent pension, gym access, and generous annual leave.
- Other info: Join a fun team with great events and career growth opportunities.
- Why this job: Make a real difference in residents' lives while building thriving neighbourhoods.
- Qualifications: Experience in social housing or customer-focused roles, with empathy and resilience.
The predicted salary is between 30000 - 40000 £ per year.
About the role
You’ll be the go-to contact for tenants, providing responsive, fair, and solutions‑driven support. From managing tenancy enquiries and resolving issues to tackling anti‑social behaviour and upholding community standards, your work will have a direct, positive impact on residents’ quality of life. You’ll be supported by various internal teams and local partners where you’ll help build safe, welcoming and thriving neighbourhoods across Plymouth—while developing strong, trusted relationships with residents.
What You’ll Bring
- Has experience in social housing or a similar customer‑focused environment
- Takes a fair, balanced and empathetic approach when working with diverse communities
- Delivers a ‘can‑do’ attitude, underpinned by resilience and clear, sound judgement
- Effectively manages and prioritises a varied caseload, ensuring all tasks are completed to a successful outcome
- Is committed to improving lives and creating positive community outcomes
About Plymouth Community Homes
We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy. With a great workforce and a focus on people, we deliver good quality, well‑managed and well‑maintained homes.
What we can offer you:
- Flexible working opportunities including flexi‑time and hybrid working
- Excellent pension scheme with a high level of employer contributions
- Free, fully equipped onsite gym and changing facilities
- The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
- Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
- Free Employee Assistance programme, including free counselling
- Free annual flu vaccination
- Cycle to Work scheme
- The opportunity to work in a beautiful and vibrant part of the Southwest
- It’s fun to work here! With regular company and team events
- Access to our extensive employee reward portal which includes discounts for multiple everyday retailers
- And of course—the chance to build a long‑term career while making a genuine difference locally.
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background. Live. Work. Make a difference in Plymouth.
Housing Officer in Plymouth employer: Plymouthcommunityhomes
Plymouth Community Homes is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With flexible working options, a robust pension scheme, and opportunities for personal growth through volunteer initiatives, we empower our staff to make a meaningful impact in the community. Join us in creating safe, welcoming neighbourhoods while enjoying a vibrant workplace culture in the beautiful Southwest.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Plymouth
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching Plymouth Community Homes and understanding their values. Be ready to discuss how your experience aligns with their mission of improving lives and creating positive community outcomes.
✨Tip Number 3
Showcase your empathy and problem-solving skills during interviews. Share specific examples of how you’ve handled tenancy issues or supported diverse communities in the past—this will demonstrate your fit for the Housing Officer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Plymouth Community Homes.
We think you need these skills to ace Housing Officer in Plymouth
Some tips for your application 🫡
Show Your Experience:Make sure to highlight any experience you have in social housing or customer-focused roles. We want to see how your background aligns with the responsibilities of a Housing Officer, so don’t hold back!
Be Empathetic:When writing your application, demonstrate your empathetic approach to working with diverse communities. Share examples of how you've handled sensitive situations and built trust with residents.
Highlight Your Can-Do Attitude:We love a positive mindset! In your application, showcase your resilience and problem-solving skills. Tell us about times when you tackled challenges head-on and achieved successful outcomes.
Tailor Your Application:Don’t forget to tailor your application to our values and the role itself. Use the job description as a guide to ensure your application reflects what we’re looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Plymouthcommunityhomes
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Officer and the specific challenges faced in social housing. Familiarise yourself with Plymouth Community Homes' mission and values, as well as any recent news or initiatives they’ve launched. This will show your genuine interest and help you connect your experience to their needs.
✨Show Empathy and Fairness
Since the role involves working with diverse communities, be prepared to discuss how you’ve handled sensitive situations in the past. Share examples that highlight your empathetic approach and ability to balance fairness with the need for effective solutions. This will demonstrate that you can build trusted relationships with residents.
✨Demonstrate Your Can-Do Attitude
During the interview, convey your resilience and proactive mindset. Use specific examples where you tackled challenges head-on and achieved positive outcomes. This will reassure them that you’re not just about talking the talk but also walking the walk when it comes to improving lives in the community.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about their community initiatives, team dynamics, or how they measure success in the role. Asking thoughtful questions shows that you’re engaged and serious about making a difference in Plymouth.
