At a Glance
- Tasks: Deliver exceptional customer service and resolve queries in a dynamic contact centre.
- Company: Plymouth Community Homes, the largest social housing association in the city.
- Benefits: Generous pension scheme, free gym access, 25+ days leave, and volunteering days.
- Other info: Flexible shifts with no weekend or bank holiday work.
- Why this job: Join a supportive team and make a real difference in people's lives.
- Qualifications: Experience in customer service, IT skills, and a passion for helping others.
The predicted salary is between 22000 - 26000 £ per year.
Shape positive experiences for our customers every day. Join our Customer Experience Team.
About the role
In this role, you will play a key part in delivering a consistent, high-quality service to both our customers and colleagues. You’ll work within a Contact Centre environment, with a focus on resolving queries at the first point of contact wherever possible. You will also support our Planning team by accurately using scheduling systems and related software, helping to ensure operatives’ diaries run smoothly and efficiently.
Working Hours
You’ll be part of a rota covering shifts between 07:00 and 20:00, including:
- Early starts
- Standard daytime hours
- Later finishes
We aim to ensure fair and balanced scheduling for all team members. No weekend work. No bank holiday working.
What we’re looking for
We’re keen to hear from people who:
- Have previous contact centre customer service experience
- Are confident using IT systems, including Microsoft Office or similar tools, and can quickly learn new systems
- Are passionate about delivering excellent customer service
- Communicate with empathy, patience and respect at all times
- Can work both independently and as part of a team
- Are flexible to meet service needs within the rota provided
- Have a good understanding of data protection (GDPR)
- Are committed to equality, diversity and inclusive working practices
Please review the full JD for a breakdown of what you’ll be doing and what skills we are looking for.
About Plymouth Community Homes
We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people. We are continuing to grow, with a strong focus on providing high-quality, affordable homes and delivering excellent services to our customers. Our people are at the heart of what we do, and we are proud to offer a supportive and collaborative working environment.
What we can offer you
- Excellent pension scheme with high employer contributions
- Free, fully equipped onsite gym and changing facilities
- 3 days per year for volunteering through our Make a Difference scheme
- 25 days annual leave (rising to 30 days), plus bank holidays and option to buy/sell leave
- Free Employee Assistance Programme, including counselling support
- Free annual flu vaccination
- Cycle to Work scheme
- The opportunity to work in a vibrant part of the South West
We do not accept unsolicited applications or contact from recruitment agencies. We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
Shortlisting Date: 7th August 2026
Interview Date: 13th & 14th August 2026
Customer Experience Advisor in Plymouth employer: Plymouthcommunityhomes
Plymouth Community Homes is an exceptional employer that prioritises employee development and a supportive work culture, making it an ideal place for a Home Ownership Sales Specialist. With flexible and hybrid working options, employees enjoy a healthy work-life balance while contributing to meaningful community initiatives. The company fosters growth through continuous training and collaboration with industry professionals, ensuring a rewarding career path in the heart of Plymouth.
