Lead the AI revolution. Shape strategy. Deliver lasting impact.
Are you excited by the possibilities of Artificial Intelligence and passionate about helping organisations turn emerging technology into meaningful outcomes?
We are seeking an AI Centre of Excellence Lead to establish and lead a new function that will shape how AI is adopted across our organisation. This is an opportunity to influence strategy, drive innovation and help improve services for more than 35,000 customers across Plymouth.
Working with senior leaders and teams across the business, you'll lead the delivery of our AI strategy, identify opportunities for innovation, and help colleagues confidently adopt technologies such as Microsoft Copilot, generative AI and agentic AI.
This role is about more than technology. It's about bringing people with you, improving customer outcomes, strengthening communication with residents and ensuring AI is adopted responsibly, ethically and effectively.
What You'll Be Doing
- Lead the development and delivery of PCH's Artificial Intelligence Strategy.
- Establish and lead our AI Centre of Excellence.
- Drive the adoption of generative and agentic AI across the organisation.
- Identify opportunities to improve services, efficiency and customer experience through AI.
- Enhance communication and engagement with residents through innovative AI-enabled solutions.
- Translate complex technical concepts into clear, practical guidance for non-technical audiences.
- Build organisational capability through learning, engagement and communities of practice.
- Develop governance frameworks that support safe, secure and ethical AI adoption.
- Monitor outcomes and ensure AI initiatives deliver measurable business value.
About You
We're looking for someone who combines strategic thinking with a practical, people-focused approach, is collaborative in nature and curious with the ability to bring people along on the journey.
You’ll likely have:
- Demonstrable background in AI and technology, whether that's in Uni, an apprenticeship or in your career to date.
- A strong understanding of generative AI, automation, Microsoft Copilot and emerging AI technologies.
- The ability to identify business challenges and translate technology opportunities into practical solutions.
- Excellent communication and stakeholder engagement skills.
- Experience influencing and collaborating across a range of teams and leadership levels.
- An understanding of governance, risk management and responsible AI adoption.
- A genuine passion for innovation, learning and continuous improvement.
Most importantly, you'll be energised by helping people embrace change and motivated by delivering positive outcomes for customers and colleagues.
Why Join Plymouth Community Homes?
As Plymouth's largest social housing association, we provide homes for more than 35,000 people across 16,000 properties. We're ambitious about our future and investing in technology, innovation and people to help us deliver even better services for our customers.
What we can offer you:
- Flexible and hybrid working arrangements
- Flexi-time opportunities
- Excellent pension scheme with generous employer contributions
- 25 days annual leave, rising to 30 days, plus Bank Holidays
- Holiday trading scheme
- Free onsite gym and changing facilities
- Employee Assistance Programme, including free counselling support
- Annual flu vaccination
- Cycle to Work scheme
- Three volunteering days per year through our Make a Difference programme
- Modern technology and equipment to support agile working
- Career development opportunities within a forward-thinking organisation
Are You Ready to Lead What's Next?
If you're passionate about the future of AI, excited by the possibilities of transformational technology, and motivated by the opportunity to shape strategy at an organisational level, we'd love to hear from you.
For an informal discussion about this role, please contact:
Sam Bedford, Head of Innovation and Transformation (Digital & IT) on 07889 120646, Sam.Bedford@plymouthcommunityhomes.co.uk.
This post is not suitable for job share.
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
Living and Working in Plymouth
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AI Centre of Excellence Lead in Plymouth employer: plymouthcommunityhomes
Plymouth Community Homes is an exceptional employer dedicated to making a real difference in the community. With a strong focus on employee well-being, we offer flexible working opportunities, a generous pension scheme, and a supportive work culture that encourages personal and professional growth. Our modern offices, located conveniently near local amenities, foster a collaborative environment where you can thrive while contributing to the lives of our residents.
