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- Tasks: Manage parts enquiries, build customer relationships, and drive sales growth.
- Company: Join a national brand with a strong focus on customer service.
- Benefits: Competitive salary, bonus potential, and opportunities for career advancement.
- Other info: Enjoy a dynamic work environment with a focus on results and customer satisfaction.
- Why this job: Be the go-to person for customers and make a real impact in the branch.
- Qualifications: Confident communicator with a background in plumbing or heating preferred.
The predicted salary is between 32000 - 33000 £ per year.
RSD Recruitment are working in partnership with a national brand to recruit a Parts Manager for their branch team. This is a customer-focused role centred around building strong relationships, handling enquiries, and developing both existing and new business. It suits someone confident on the phone who enjoys speaking with customers and delivering a consistent, reliable service. Attitude, communication, and a proactive approach are key.
Key Responsibilities- Support and deliver branch business plans to achieve sales targets
- Maintain and grow a loyal customer base through regular contact and strong service
- Develop new business and re-engage dormant accounts
- Act as the main point of contact for spares and parts enquiries
- Manage incoming deliveries, customer calls, and general branch support
- Use KPI and sales data to support performance, efficiency, and growth
- Confident communicator, comfortable speaking with customers daily
- Proactive and comfortable picking up the phone to follow up leads and accounts
- Able to work independently and manage your own workload
- Background in plumbing or heating is preferred - We will consider people from a trade environment with strong transferable skills.
- Reliable, consistent, and results-focused
- Full driving licence required
Salary: £32,000 - £33,000 OTE: up to £40,000 (including annual bonus, paid quarterly)
Parts Manager in Stoke-on-Trent employer: Plymouth Office
Contact Detail:
Plymouth Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Manager in Stoke-on-Trent
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your phone skills! Since this role is all about communication, try role-playing with a friend or family member. Get comfortable handling enquiries and showcasing your customer service skills.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Parts Manager in Stoke-on-Trent
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your experience in customer service. We want to see how you've built relationships and handled enquiries in the past, so share specific examples that showcase your skills.
Be Proactive in Your Approach: Since this role requires a proactive attitude, let us know about times when you took the initiative. Whether it’s following up on leads or re-engaging dormant accounts, we love to see that drive!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. It shows us you’re genuinely interested.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Plymouth Office
✨Know Your Stuff
Make sure you understand the parts and services relevant to the plumbing and heating industry. Brush up on common parts, their uses, and any recent trends. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role is all about building relationships with customers, practice your communication skills. Think of examples where you've successfully handled customer enquiries or resolved issues. Be ready to demonstrate how you can maintain a loyal customer base through effective communication.
✨Be Proactive
Prepare to discuss how you would approach following up on leads and re-engaging dormant accounts. Have a few strategies in mind that showcase your proactive nature. This will highlight your ability to drive sales and grow the business, which is crucial for the Parts Manager role.
✨Understand KPIs and Sales Data
Familiarise yourself with key performance indicators (KPIs) relevant to sales and customer service. Be prepared to discuss how you’ve used data in previous roles to improve performance. This will show that you can manage your workload effectively and contribute to the branch's success.