Response Engineer

Emergency Maintenance Engineer
£26,500 (plus OT and bonus!)
Kings Langley, North London, Herts and Bucks
Company Van Provided

Join a Leading Home Improvement Services Provider!

Are you ready to work with a company setting new standards in responsive, pre-planned, and emergency at home glass and glazing services? Known for exceptional products and unbeatable customer service, our client is seeking a dynamic individual to join their team. You would be repairing, gaining entry, and boarding up broken windows and doors.

Benefits:

• Strong internal development and progression scheme!
• Hard working and great company culture
• Social Events and Team Building!
• 22 Days annual leave + Bank Holidays
• Medicash Plan
• Christmas Party
• Refer a friend scheme
• Enhanced annual leave option Buy & Sell
• Life Assurance
• Colleague recognition schemes
• Enhanced Family Leave
• Competitive salary packages!

As an integral part of the customer journey, you will:

• Be the first on-site point of contact, communicating effectively with customers to understand their needs and explain the companys role and next steps.
• Assess and validate claims by reviewing damage, taking detailed photographs, and accurately documenting all areas requiring attention.
• Carry out necessary safety, security, or repair measures, adhering to all operational and legislative standards.
• Conduct damage surveys, measure accurately, and specify required work or parts for straightforward cases.
• Use a Personal Digital Assistant (PDA) to ensure all information is accurately recorded and compliance steps are followed.
• Complete and submit all required paperwork, time sheets, activity logs, and vehicle checks promptly.
• Adhere to all Health & Safety and Information Security protocols.
• Perform additional duties as required, within the scope and competence of the role.

To thrive in this role, you will bring:

• Essential: A valid driving license.
• Experience as a Glazier or locksmith would be desirable
• Desirable: Basic within a trade such as glazing, locksmithing, or fitting. Relevant trade qualifications are a bonus but not required.
• A personal, approachable, and empathetic demeanour that puts customers at ease.
• Strong communication skills, with the ability to explain and empathize effectively.
• A customer-first mindset, ensuring the best possible experience at every touchpoint.
• The ability to work independently and as part of a team to achieve goals.
• A results-driven attitude with a passion for exceeding targets.
• Attention to detail and a flexible approach to tackling challenges.

Why Join Us?

• Be part of a forward-thinking company leading the way in home improvement services.
• Enjoy a supportive team environment with opportunities for professional growth.
• Make a real difference in customers lives by delivering top-tier service.

This role is a 4 on 4 off 12 to 12 working pattern.

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