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- Tasks: Repair and secure broken windows and doors while providing excellent customer service.
- Company: Join a leading home improvement services provider known for exceptional products and customer care.
- Benefits: Enjoy competitive salary, 22 days leave, team events, and a strong development scheme.
- Why this job: Make a real impact in customers' lives while working in a supportive and dynamic environment.
- Qualifications: Valid driving license required; experience in glazing or locksmithing is a plus.
- Other info: Work a 4 on 4 off shift pattern, ensuring work-life balance.
The predicted salary is between 21000 - 30000 £ per year.
£26,500 (plus OT and bonus!)
Kings Langley, North London, Herts and Bucks
Company Van Provided
Join a Leading Home Improvement Services Provider!
Are you ready to work with a company setting new standards in responsive, pre-planned, and emergency at home glass and glazing services? Known for exceptional products and unbeatable customer service, our client is seeking a dynamic individual to join their team. You would be repairing, gaining entry, and boarding up broken windows and doors.
Benefits:
- Strong internal development and progression scheme!
- Hard working and great company culture
- Social Events and Team Building!
- 22 Days annual leave + Bank Holidays
- Medicash Plan
- Christmas Party
- Refer a friend scheme
- Enhanced annual leave option
- Buy & Sell
- Life Assurance
- Colleague recognition schemes
- Enhanced Family Leave
- Competitive salary packages!
As an integral part of the customer journey, you will:
- Be the first on-site point of contact, communicating effectively with customers to understand their needs and explain the company’s role and next steps.
- Assess and validate claims by reviewing damage, taking detailed photographs, and accurately documenting all areas requiring attention.
- Carry out necessary safety, security, or repair measures, adhering to all operational and legislative standards.
- Conduct damage surveys, measure accurately, and specify required work or parts for straightforward cases.
- Use a Personal Digital Assistant (PDA) to ensure all information is accurately recorded and compliance steps are followed.
- Complete and submit all required paperwork, time sheets, activity logs, and vehicle checks promptly.
- Adhere to all Health & Safety and Information Security protocols.
- Perform additional duties as required, within the scope and competence of the role.
To thrive in this role, you will bring:
- Essential: A valid driving license.
- Experience as a Glazier or locksmith would be desirable
- Desirable: Basic within a trade such as glazing, locksmithing, or fitting.
- Relevant trade qualifications are a bonus but not required.
- A personal, approachable, and empathetic demeanour that puts customers at ease.
- Strong communication skills, with the ability to explain and empathize effectively.
- A customer-first mindset, ensuring the best possible experience at every touchpoint.
- The ability to work independently and as part of a team to achieve goals.
- A results-driven attitude with a passion for exceeding targets.
- Attention to detail and a flexible approach to tackling challenges.
Why Join Us?
- Be part of a forward-thinking company leading the way in home improvement services.
- Enjoy a supportive team environment with opportunities for professional growth.
- Make a real difference in customers' lives by delivering top-tier service.
This role is a 4 on 4 off 12 to 12 working pattern.
Response Engineer employer: Plymouth Office
Contact Detail:
Plymouth Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Response Engineer
✨Tip Number 1
Familiarise yourself with the specific tools and technologies used in emergency maintenance, such as Personal Digital Assistants (PDAs). Being knowledgeable about these tools will help you demonstrate your readiness for the role during any interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've effectively communicated with clients in past roles. This will highlight your ability to empathise and put customers at ease, which is crucial for this position.
✨Tip Number 3
Research the company’s values and culture to align your approach during the interview. Understanding their commitment to exceptional service will allow you to tailor your responses and show that you’re a great fit for their team.
✨Tip Number 4
Prepare to discuss your experience with safety protocols and compliance measures. Highlighting your attention to detail and understanding of health and safety standards will reassure them of your capability to handle the responsibilities of the role.
We think you need these skills to ace Response Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in glazing or locksmithing. Emphasise any customer service roles you've had, as strong communication skills are essential for this position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of the job description that resonate with you, such as the focus on customer service and teamwork.
Showcase Relevant Skills: When detailing your experience, focus on skills that align with the job requirements, like attention to detail, problem-solving abilities, and your customer-first mindset. Use examples to illustrate how you've successfully applied these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Plymouth Office
✨Showcase Your Customer Service Skills
As a Response Engineer, you'll be the first point of contact for customers. Highlight your experience in customer service and how you've effectively communicated with clients in the past. Be ready to share examples of how you’ve handled difficult situations with empathy and professionalism.
✨Demonstrate Technical Knowledge
While specific trade qualifications aren't mandatory, having a basic understanding of glazing or locksmithing will set you apart. Brush up on relevant terminology and processes, and be prepared to discuss any hands-on experience you have in these areas.
✨Emphasise Attention to Detail
This role requires meticulous documentation and assessment of damage. During the interview, provide examples of how your attention to detail has positively impacted your previous work. Discuss how you ensure accuracy in your tasks, especially when using tools like a Personal Digital Assistant (PDA).
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle specific situations on the job. Think about scenarios where you had to make quick decisions or adapt to unexpected challenges, and be ready to explain your thought process and outcomes.
