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For Companies At a Glance
- Tasks: Build strong customer relationships and manage parts enquiries in a dynamic environment.
- Company: Join a national brand with a focus on customer service and growth.
- Benefits: Competitive salary, bonus potential, and opportunities for career advancement.
- Other info: Enjoy a supportive team atmosphere and the chance to grow your skills.
- Why this job: Make an impact by delivering reliable service and developing new business.
- Qualifications: Confident communicator with a proactive approach; trade background preferred.
The predicted salary is between 32000 - 33000 £ per year.
RSD Recruitment are working in partnership with a national brand to recruit a Parts Manager for their branch team. This is a customer-focused role centred around building strong relationships, handling enquiries, and developing both existing and new business. It suits someone confident on the phone who enjoys speaking with customers and delivering a consistent, reliable service. Attitude, communication, and a proactive approach are key.
Key Responsibilities
- Support and deliver branch business plans to achieve sales targets
- Maintain and grow a loyal customer base through regular contact and strong service
- Develop new business and re-engage dormant accounts
- Act as the main point of contact for spares and parts enquiries
- Manage incoming deliveries, customer calls, and general branch support
- Use KPI and sales data to support performance, efficiency, and growth
About You
- Confident communicator, comfortable speaking with customers daily
- Proactive and comfortable picking up the phone to follow up leads and accounts
- Able to work independently and manage your own workload
- Background in plumbing or heating is preferred - We will consider people from a trade environment with strong transferable skills.
- Reliable, consistent, and results-focused
- Full driving licence required
Whats on offer
Salary: £32,000 - £33,000 OTE: up to £40,000 (including annual bonus, paid quarterly)
Parts Manager employer: Plymouth Office
Contact Detail:
Plymouth Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Manager
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm, making a great impression.
✨Tip Number 2
Practice your phone skills! Since this role is all about communication, grab a friend and do some mock calls. Focus on being friendly, confident, and clear – it’ll help you stand out when you’re speaking with potential employers.
✨Tip Number 3
Network like a pro! Reach out to people in the industry through LinkedIn or local events. Building relationships can lead to job opportunities that aren’t even advertised yet, so don’t be shy!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you’re serious about joining our team, which is always a bonus!
We think you need these skills to ace Parts Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Parts Manager role. Highlight your customer service experience and any relevant background in plumbing or heating to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've built strong customer relationships and achieved sales targets in the past.
Show Off Your Communication Skills: Since this role is all about communication, make sure your application is clear and engaging. Use a friendly tone and don’t hesitate to showcase your proactive approach in handling customer enquiries.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Plymouth Office
✨Know Your Stuff
Before the interview, brush up on your knowledge of parts management and the plumbing or heating industry. Familiarise yourself with common parts and spares, as well as any relevant KPIs. This will show that you're not just a confident communicator but also someone who understands the technical side of the role.
✨Showcase Your Customer Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully managed customer interactions in the past. Think of specific situations where you turned a complaint into a positive experience or how you developed a loyal customer base.
✨Be Proactive
Demonstrate your proactive approach by discussing how you follow up on leads and manage accounts. Prepare to talk about your strategies for re-engaging dormant accounts and how you plan to maintain regular contact with customers to ensure their needs are met.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the company's growth plans, how they measure success in the role, or what the team culture is like. It shows you're genuinely interested and engaged, which is key for a customer-focused position.