Student Journey Officer

Are you interested in being on the forefront shaping and improving student experience?

We’re looking for an enthusiastic, proactive and committed member of the team to support students and applicants, both through the Admission stage of the student journey, and later through to students’ time on course. We’re looking for someone who will act as a key point of contact to help applicants and students navigate processes from application through to enrolment, whilst maintaining compliance to certain regulatory requirements.

The role will initially focus on the Admission stage of the student journey, but you will also have the opportunity to work flexibly across different stages of the student journey, contributing to process improvements and helping to resolve issues to positively influence the student experience, where priorities evolve over the student life cycle. So, we’re looking for someone who is able to work dynamically to manage priorities, have good understanding of higher education or similarly regulated fields, and someone that holds a strong sense of commitment to improving customer experience.

What you’d be doing:

• Responding to a wide range of enquiries, working with our student record system (Unit-e) and collaborating closely with colleagues across professional services and academic teams to ensure an effective and student focused experience.
• Processing applications and supporting students during the Admission stage of the student journey, helping them navigate key processes from application through to enrolment.
• Playing an important role in delivering a responsive, accurate and student-focused service once students begin their courses.
• Involving some peak-period activity and may include supporting events such as Open Days, Clearing operations or enrolment activities.

Your responsibilities will include:

• Supporting Admissions processes, including handling applications, responding to applicant enquiries and coordinating next steps.
• Acting as a key point of contact for students and applicants, resolving queries at first point where possible and escalating complex issues appropriately.
• Working confidently with our student records system (Unit-e) and digital tools to maintain accurate and timely records.
• Collaborating with colleagues across Admissions, Registry, Student Services and academic areas to ensure a joined-up student experience.
• Contributing to the continuous improvement of processes, identifying opportunities to make the student journey clearer, quicker and more supportive.
• Working flexibly across different stages of the student journey as priorities change, particularly during peak periods.
• Supporting key activities and events such as Open Days, Confirmation & Clearing or enrolment activities where required.

You’ll initially be based in the Admissions team supporting applications and associated procedures. However, this is a deliberately flexible role, designed to pivot across different stages of the student lifecycle as priorities evolve. You may find yourself supporting enrolment, transition, progression, or resolution of complex student queries over time where you’ll quickly become a skilled and knowledgeable member of the team.

You’ll need to enjoy:

• Providing excellent customer service to applicants and students.
• Communicating clearly and confidently by email, phone and in person.
• Working with systems, data and detailed processes.
• Collaborating with colleagues across teams and services.
• Working to your values: we care about how people behave as well as what they achieve.

Where you’ll work:

In this role, you’ll be based in the Admissions team, on our green campus in the north of Plymouth. Our current hybrid working policy means you can work from home or on campus, but you will need to maintain strong campus links and be available on-site when needed.

Other relevant information:

This role will require a minimum of three days on campus, typically Wednesday being an onsite day, to align with the rest of the team. Other days can be worked remotely at to meet the needs of service, in agreement with your line manager. Some University events and activities take place outside of normal office hours. As such, the post-holder may occasionally be required to work after 17:00 and at the weekend.

Supporting our people:

At Marjon, we are firmly committed to supporting every member of staff who works for us. Our Balance programme of health and wellbeing activities aims to help you to look after your physical health, nutritional health, mental health and social health. We’re big believers in the importance of work/life balance. Many of our employees work flexibly and they are able to apply for parental leave and time off for dependants. We are keen to hear from a diverse range of applicants to support our goal to realise every individual’s potential. We are a ‘Disability Confident Employer’: candidates who declare a disability and who demonstrate on their application that they meet the essential criteria will be included on the shortlist.

Closing date: Sunday 8th March 2026 (at 11:59pm)

Interview date: Tuesday 24th March 2026

Apply Online at NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL.