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- Tasks: Assist in booking physiotherapy appointments and provide administrative support.
- Company: Join University Hospitals Plymouth NHS Trust, a dedicated team focused on patient care and innovation.
- Benefits: Enjoy flexible working options and opportunities for career development in a supportive environment.
- Why this job: Be part of a close-knit team making a real difference in healthcare while gaining valuable experience.
- Qualifications: Good communication skills, IT proficiency, and recent experience in a healthcare setting are essential.
- Other info: Training provided for the appointment system; all communication is electronic.
The predicted salary is between 18892 - 23615 £ per year.
Join to apply for the Appointment Clerk – Physiotherapy role at University Hospitals Plymouth NHS Trust
The Physiotherapy Department is looking for a full-time appointment clerk to join the team in order to assist in providing a comprehensive appointment booking service within a timely and efficient manner.
Job Summary
The successful candidate will need to have good communication skills, including an outstanding telephone manner and organisational skills. They should also possess excellent IT/data input skills, be competent in MS Word, and demonstrate an understanding of confidentiality. The role involves assisting in the general administration of the service provision and inputting departmental statistical information. Training for the Tiara appointment system will be provided, along with ongoing support from the System Manager.
The work is varied and interesting. The ability to prioritise one\’s workload is essential. Applicants should be able to use their own initiative while working as part of a close-knit team.
Recent and proven experience of working within this field in a healthcare setting (or similar setting) is essential, and applicants must be able to function well in a busy environment. Candidates must be flexible within their working environment and may need to assist at other therapies departments at the discretion of the Service Line management team.
Main Duties of the Job
- To work as part of a team providing administrative and clerical support to the Physiotherapy and Hydrotherapy departments and its staff.
- To act as a receptionist within the physiotherapy department, dealing with patient queries in person and on the telephone.
- The Department (including the satellite units) has over 120 staff and receives over 2000 outpatient referrals per month that need inputting and appointing.
About Us
We are a people business where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence, and great customer care. The Trust offers great opportunities for career development in a highly progressive working environment.
Please note that all communication will be electronic; please check your email account regularly. If you have any issues with applying online and need additional support, including reasonable adjustments with the application process, please contact the recruitment team on 01752 432100.
We recognise that work-life balance is important for our colleagues and invite requests from applicants around less than full-time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission.
Job Responsibilities
- To deal with referrals to the physiotherapy department to ensure appointments are offered as quickly as possible and when necessary refer to clinical staff in order to prioritise.
- To be responsible for the administration of the outpatient appointment system for physiotherapy, including booking appointments, transport, and recording information on the TIARA Management Information system.
Person Specification
Knowledge
- Recent and demonstrable experience of working with and directly communicating with a wide variety of people and the general public.
- Computer skills and familiarity with Microsoft Word, Office, and other programmes (e.g., Excel).
Qualifications
- Proven good standard of general education with GCSE English and Maths (at grade C or above/4-9) or equivalent qualification/equivalent demonstrable experience.
- Competent in English Language, with clear legible handwriting.
Abilities
- Good (and proven) communication and interpersonal skills.
- Ability to work within a team structure.
- Good telephone manner.
- Good organisational skills.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a submission for Disclosure to the Disclosure and Barring Service will be necessary to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
Employer Details
Employer Name: University Hospitals Plymouth NHS Trust
Address: Physiotherapy Dept, Level 7, Derriford Hospital, Derriford Rd, Plymouth, PL6 8DH
Salary: £23,615 a year Per Annum Pro Rata
Contract: Secondment
Working Pattern: Full-time
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Appointment Clerk - Physiotherapy employer: Plymouth Hospitals do
Contact Detail:
Plymouth Hospitals do Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Appointment Clerk - Physiotherapy
✨Tip Number 1
Familiarise yourself with the Tiara appointment system, as training will be provided but having a basic understanding beforehand can give you an edge. Research how similar systems work to demonstrate your initiative and readiness to learn.
✨Tip Number 2
Brush up on your communication skills, especially your telephone manner. Consider practising with friends or family to ensure you can handle patient queries confidently and clearly, as this is crucial for the role.
✨Tip Number 3
Highlight any previous experience in healthcare or administrative roles during your discussions. Be prepared to share specific examples of how you've managed busy environments and prioritised tasks effectively.
✨Tip Number 4
Show your enthusiasm for teamwork by preparing to discuss how you’ve collaborated with others in past roles. Emphasising your ability to work well within a close-knit team will resonate well with the hiring managers.
We think you need these skills to ace Appointment Clerk - Physiotherapy
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in healthcare settings, particularly any administrative roles. Emphasise your communication skills and proficiency with IT systems, especially Microsoft Word.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention specific examples of how your skills align with the job requirements, such as your ability to manage appointments and handle patient queries.
Highlight Relevant Experience: Clearly outline any previous roles that involved working in a busy environment or dealing with the public. If you have experience with appointment systems or data input, make sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Appointment Clerk role.
How to prepare for a job interview at Plymouth Hospitals do
✨Showcase Your Communication Skills
Since the role requires excellent communication, be prepared to demonstrate your skills during the interview. Practice answering questions clearly and concisely, and consider how you would handle patient queries both in person and over the phone.
✨Familiarise Yourself with IT Systems
The position involves using the TIARA Management Information system, so it’s a good idea to brush up on your IT skills. If you have experience with similar systems, be ready to discuss that, and express your willingness to learn new software.
✨Emphasise Your Organisational Skills
Highlight your ability to prioritise tasks and manage a busy workload. Prepare examples from your past experiences where you successfully organised appointments or handled multiple responsibilities at once.
✨Demonstrate Teamwork and Flexibility
This role is part of a close-knit team, so be sure to convey your ability to work collaboratively. Share examples of how you've contributed to a team environment and your flexibility in adapting to changing situations or assisting in other departments.
