At a Glance
- Tasks: Support vulnerable tenants to build stable, successful tenancies and improve their quality of life.
- Company: Plymouth Community Homes, the city's largest social housing association.
- Benefits: Flexible working, gym access, volunteer days, generous leave, and a fun workplace culture.
- Other info: Join a dynamic team focused on community and personal growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience supporting vulnerable individuals and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Tenancy Sustainment Officer - Maternity Cover for up to 10 Months
Stronger tenancies. Stronger communities.
About the Role
This role places customers at the heart of every decision.
You will provide meaningful support, clear guidance and access to the right services to help residents build stable, successful tenancies and better quality lives.
The focus will be on tenancy sustainment through proactive intervention, partnership working and a one‑business approach, while supporting organisational goals and improving outcomes for customers across PCH estates.
- What you’ll do
- Deliver intensive, hands‑on housing management support to vulnerable tenants, helping them sustain successful tenancies.
- Work proactively with customers at risk (e. g., anti‑social behaviour, tenancy breaches or disengagement) to rebuild relationships, improve communication and resolve issues.
- Assess needs and create tailored support plans, coordinating with Housing Officers and partner agencies to achieve positive, sustainable outcomes.
- Provide practical advice and life‑skills support, including managing a home, accessing benefits, digital inclusion, employment and training opportunities.
- Collaborate with internal teams and external services (local authorities, charities, health and support providers) to deliver a joined‑up, customer‑focused tenancy sustainment service.
- Our ideal candidate for this role is someone who
- Has proven experience supporting vulnerable individuals, ideally within social housing or a support‑focused environment.
- Exhibits strong communication and resilience, and the ability to handle challenging situations confidently (face‑to‑face, phone and written).
- Has experience assessing risk and needs, and delivering effective one‑to‑one support to achieve positive outcomes.
- Can work collaboratively with partner agencies and possesses strong advocacy and negotiation skills.
- Is organised and self‑motivated, able to manage workload, prioritise effectively and maintain accurate records.
- About Plymouth Community Homes
We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people.
We aim to grow to provide more people with high‑quality, affordable homes to rent and buy, delivering well‑managed and well‑maintained homes with a focus on people.
- What we can offer you
- Flexible working opportunities including flexi‑time and hybrid working
- Free, fully equipped on‑site gym and changing facilities
- The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
- Annual leave of 25 days (rising to 30 days) plus bank holidays and a holiday trading option
- Free Employee Assistance programme, including free counselling
- Free annual flu vaccination
- Cycle to Work scheme
- Support for digital working with modern devices and smart phones
- A fun workplace culture with dress‑down Fridays, company quizzes and regular charity events
- Modern and spacious offices located on a bus route, just three miles from the city centre
- Convenient local amenities such as a daily food van and proximity to Crownhill shops, Warrens, M&S Foodhall, Co‑op, Starbucks and Tim Hortons
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
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Tenancy Sustainment Officer employer: Plymouth Community Homes
Plymouth Community Homes is an excellent employer that prioritises stability and long-term career development for its employees. With a strong focus on delivering high-quality finishes and exceptional customer service, the work culture fosters collaboration and growth, allowing you to enhance your skills across various properties in the vibrant city of Plymouth.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment Officer
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Plymouth Community Homes.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Plymouth Community Homes.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Plymouth Community Homes.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Plymouth Community Homes. Apply directly through us to stand out!
We think you need these skills to ace Tenancy Sustainment Officer
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Plymouth Community Homes. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Tenancy Sustainment Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Plymouth Community Homes
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Plymouth Community Homes. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
