Tenancy Sustainment Officer - Maternity Cover for up to 10 Months
Stronger tenancies. Stronger communities.
About the Role
This role places customers at the heart of every decision. You will provide meaningful support, clear guidance and access to the right services to help residents build stable, successful tenancies and better quality lives. The focus will be on tenancy sustainment through proactive intervention, partnership working and a one‑business approach, while supporting organisational goals and improving outcomes for customers across PCH estates.
What you’ll do
- Deliver intensive, hands‑on housing management support to vulnerable tenants, helping them sustain successful tenancies.
- Work proactively with customers at risk (e.g., anti‑social behaviour, tenancy breaches or disengagement) to rebuild relationships, improve communication and resolve issues.
- Assess needs and create tailored support plans, coordinating with Housing Officers and partner agencies to achieve positive, sustainable outcomes.
- Provide practical advice and life‑skills support, including managing a home, accessing benefits, digital inclusion, employment and training opportunities.
- Collaborate with internal teams and external services (local authorities, charities, health and support providers) to deliver a joined‑up, customer‑focused tenancy sustainment service.
Our ideal candidate for this role is someone who
- Has proven experience supporting vulnerable individuals, ideally within social housing or a support‑focused environment.
- Exhibits strong communication and resilience, and the ability to handle challenging situations confidently (face‑to‑face, phone and written).
- Has experience assessing risk and needs, and delivering effective one‑to‑one support to achieve positive outcomes.
- Can work collaboratively with partner agencies and possesses strong advocacy and negotiation skills.
- Is organised and self‑motivated, able to manage workload, prioritise effectively and maintain accurate records.
About Plymouth Community Homes
We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people. We aim to grow to provide more people with high‑quality, affordable homes to rent and buy, delivering well‑managed and well‑maintained homes with a focus on people.
What we can offer you
- Flexible working opportunities including flexi‑time and hybrid working
- Free, fully equipped on‑site gym and changing facilities
- The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
- Annual leave of 25 days (rising to 30 days) plus bank holidays and a holiday trading option
- Free Employee Assistance programme, including free counselling
- Free annual flu vaccination
- Cycle to Work scheme
- Support for digital working with modern devices and smart phones
- A fun workplace culture with dress‑down Fridays, company quizzes and regular charity events
- Modern and spacious offices located on a bus route, just three miles from the city centre
- Convenient local amenities such as a daily food van and proximity to Crownhill shops, Warrens, M&S Foodhall, Co‑op, Starbucks and Tim Hortons
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
