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- Tasks: Assist the Repairs team to ensure smooth service delivery and exceptional customer experience.
- Company: Plymouth Community Homes, the largest social housing association in the city.
- Benefits: Flexible working, excellent pension, free gym, and 25+ days annual leave.
- Why this job: Join a vibrant team and make a real difference in the community.
- Qualifications: Experience in customer service and ability to thrive under pressure.
- Other info: Enjoy fun workplace events, modern offices, and great local amenities.
About the role
Are you a proactive problem-solver with a passion for delivering exceptional customer service and optimising efficiency? We’re on the lookout for individuals to join our Customer Experience team on a temporary basis of up to 6 months. In this Monday to Friday position, you will play a key role at the heart of our operations, working closely with the Repairs team and Contact Centre to ensure seamless service delivery.
Key responsibilities
- Collaborate with the Repairs team to assist in the smooth running of the repairs service.
- Communicate effectively with both internal and external customers.
- Manage essential planning tasks to ensure high performance and efficiency.
Ideal candidate profile
- Has experience working in a customer-focused / Contact Centre environment.
- Is accustomed to working within agreed performance targets.
- Can thrive in a fast-paced environment and handle pressure well.
- Demonstrates the ability to organise and maintain multiple areas of work simultaneously.
About Plymouth Community Homes
We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy. With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.
What we can offer you
- Flexible working opportunities including flexi-time and hybrid working
- Excellent pension scheme with a high level of employer contributions
- Free, fully equipped onsite gym and changing facilities.
- The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
- Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
- Free Employee Assistance programme, including free counselling
- Free annual flu vaccination
- Cycle to Work scheme
- The opportunity to work in a beautiful and vibrant part of the Southwest
- We support digital working with modern devices/smart phones
- It\’s fun to work here- we have dress down Fridays, company quizzes, and lots of charity events throughout the year
- Our modern and spacious offices are right on a bus route, and just three miles from the city centre
- We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons
To Apply
If you are interested in this fantastic opportunity please upload your CV to complete your application.
We do not accept unsolicited applications or contact from recruitment agencies.
Contact
For an informal discussion about this role, please contact
Lauren Jones – Repairs Trade Support Team Leader on: 01752 388014
Laura Vince – Repairs Planning Team Leader on: 01752 388004
Shortlisting Date: 27/10/2025
Interview Date: 04/11/2025 & 05/11/2025
If you are an apprentice, please ensure that you make the Learning & Development team aware that you intend to apply for this position.
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
Living and Working in Plymouth
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Repairs Assistant x2 employer: Plymouth Community Homes
Contact Detail:
Plymouth Community Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Assistant x2
✨Tip Number 1
Get to know the company! Research Plymouth Community Homes and their values. When you understand what they stand for, you can tailor your conversations during interviews to show how you fit right in.
✨Tip Number 2
Practice your communication skills! Since this role involves working closely with customers and teams, being able to express yourself clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. This will demonstrate your proactive approach and ability to thrive under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Plymouth Community Homes.
We think you need these skills to ace Repairs Assistant x2
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Repairs Assistant role. Highlight any customer service experience and your ability to work under pressure, as these are key for us.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for delivering exceptional customer service and how you can contribute to our team. Keep it friendly and professional.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love proactive problem-solvers who can think on their feet and keep things running smoothly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Plymouth Community Homes
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Repairs Assistant role. Familiarise yourself with the key responsibilities and think about how your past experiences align with them. This will help you articulate your fit for the position and show that you're genuinely interested.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, be prepared to share specific examples from your previous jobs. Think of situations where you went above and beyond for a customer or resolved a tricky issue. This will demonstrate your proactive problem-solving abilities.
✨Prepare for Fast-Paced Scenarios
Given the fast-paced environment mentioned in the job description, be ready to discuss how you handle pressure and manage multiple tasks. You might even want to practice answering situational questions that reflect this aspect, so you can showcase your organisational skills effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the company culture. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.