At a Glance
- Tasks: Join our Customer Experience team to ensure smooth repairs service delivery.
- Company: Dynamic company focused on customer satisfaction and teamwork.
- Benefits: Great pension, free gym, volunteer days, and generous annual leave.
- Other info: Work in a vibrant part of the Southwest with modern digital support.
- Why this job: Make a real impact while gaining valuable experience in a fast-paced environment.
- Qualifications: Customer service experience and ability to thrive under pressure.
The predicted salary is between 25000 - 30000 € per year.
About the role
We’re looking for individuals to join our Customer Experience team on a temporary basis of up to 4 months. In a Monday to Friday position, you will play a key role at the heart of our operations, working closely with the Repairs team and Contact Centre to ensure seamless service delivery. You will be managing crucial planning tasks and facilitating communication between customers and operatives, making a direct impact on the smooth running of our repairs service. This is your chance to contribute to customer satisfaction while gaining valuable experience in a fast‑paced environment.
Operational Hours: Monday to Friday, 08:00 – 17:00
Key Responsibilities
- Collaborate with the Repairs team to assist in the smooth running of the repairs service.
- Communicate effectively with both internal and external customers.
- Manage essential planning tasks to ensure high performance and efficiency.
Desired Qualifications
- Experience working in a customer-focused/contact centre environment.
- Accustomed to working within agreed performance targets.
- Can thrive in a fast‑paced environment and handle pressure well.
- Demonstrates the ability to organise and maintain multiple areas of work simultaneously.
Benefits
- Excellent pension scheme with a high level of employer contributions.
- Free, fully equipped on‑site gym and changing facilities.
- Opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme.
- Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option.
- Free Employee Assistance programme, including free counselling.
- Free annual flu vaccination.
- Cycle to Work scheme.
- Opportunity to work in a beautiful and vibrant part of the Southwest.
- We support digital working with modern devices/smart phones.
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
Repairs Assistant employer: Plymouth Community Homes
Join our dynamic Customer Experience team as a Repairs Assistant, where you'll play a vital role in ensuring exceptional service delivery in a vibrant part of the Southwest. With a strong focus on employee well-being, we offer an excellent pension scheme, a fully equipped on-site gym, and generous annual leave, alongside opportunities for personal growth and community engagement through our Make a Difference scheme. Experience a supportive work culture that values your contributions and fosters professional development in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Assistant
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the repairs or customer service sectors. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand their approach to customer satisfaction and think of examples from your past experiences that showcase your skills in a fast-paced environment.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with both customers and operatives, being able to articulate your thoughts clearly is key. Try mock interviews with friends to build confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it easier for us to connect with you.
We think you need these skills to ace Repairs Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer-focused roles. We want to see how your skills align with the key responsibilities of the Repairs Assistant position.
Showcase Your Communication Skills:Since effective communication is crucial for this role, give examples in your application that demonstrate how you've successfully interacted with customers or team members in the past. Let us know how you can facilitate smooth communication!
Highlight Your Organisational Skills:We’re looking for someone who can juggle multiple tasks efficiently. In your application, mention any experiences where you’ve managed planning tasks or maintained organisation under pressure. This will show us you can thrive in our fast-paced environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Plymouth Community Homes
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Repairs Assistant role. Familiarise yourself with the key responsibilities and how they contribute to customer satisfaction. This will help you demonstrate your enthusiasm and show that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since effective communication is crucial in this role, prepare examples of how you've successfully communicated with customers or team members in the past. Think about situations where you resolved issues or facilitated smooth operations, as these will highlight your ability to thrive in a fast-paced environment.
✨Demonstrate Your Organisational Skills
The job requires managing multiple tasks simultaneously, so be ready to discuss how you prioritise and organise your workload. Share specific strategies or tools you use to stay on top of your tasks, as this will show that you can handle the demands of the role.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, performance targets, or the company culture. This not only shows your interest in the position but also helps you assess if it's the right fit for you.
