At a Glance
- Tasks: Support and guide decision-making for leasehold and shared ownership customers.
- Company: Plymouth Community Homes, the largest social housing association in the city.
- Benefits: Flexible working, excellent pension, free gym, and 25+ days annual leave.
- Other info: Join a vibrant team with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while shaping high-quality services.
- Qualifications: Empathetic approach, strong communication skills, and experience in mentoring.
The predicted salary is between 30000 - 40000 £ per year.
About the role
Act with Empathy. Influence with Fairness. Make a Difference in Plymouth.
Are you a compassionate and fair-minded professional looking for your next step? This is a great opportunity to move into a senior role where you'll use your experience to support others, guide decision-making and help shape how we deliver services to our leasehold and shared ownership customers.
Working alongside the Homeownership Manager, you'll play a key role in supporting colleagues and influencing a consistent, high-quality service. Your input will be vital in providing direction, sharing expertise and helping your team navigate more complex or sensitive situations.
You will be a trusted point of support - someone who listens carefully, weighs things up fairly and helps ensure the right outcomes for both customers and the organisation.
If you're ready for something new where your judgement, approach and values really matter, this could be the role for you.
Qualifications
- A naturally understanding approach, with the ability to see situations from different perspectives
- The confidence to make and support fair, balanced decisions, particularly in complex or sensitive cases
- Experience of supporting or mentoring colleagues, helping to build confidence and capability
- The ability to remain calm and considered under pressure, offering guidance in challenging situations
- Strong communication skills, with a style that is clear, respectful and supportive
- A collaborative mindset, working effectively with colleagues across teams
- A positive, solutions-focused attitude and a commitment to doing the right thing
About Plymouth Community Homes
We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we're aiming to grow, to provide more people with high-quality, affordable homes to rent and buy. With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.
Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
Benefits
- Flexible working opportunities including flexi-time and hybrid working
- Excellent pension scheme with a high level of employer contributions
- Free, fully equipped onsite gym and changing facilities
- The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
- Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
- Free Employee Assistance programme, including free counselling
- Free annual flu vaccination
- Cycle to Work scheme
- The opportunity to work in a beautiful and vibrant part of the Southwest
- It’s fun to work here! With regular company and team events
- The tools and technology to help you work flexibly and effectively
- Access to our extensive employee reward portal which includes discounts for multiple everyday retailers
Senior Homeownership Officer in Plymouth employer: Plymouth Community Homes
Plymouth Community Homes is an exceptional employer that prioritises compassion and fairness, making a significant impact in the community. With a strong focus on employee well-being, we offer flexible working arrangements, a generous pension scheme, and opportunities for personal growth through mentoring and volunteer work. Our vibrant work culture, combined with a commitment to delivering high-quality housing services, ensures that every team member feels valued and empowered to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Homeownership Officer in Plymouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Senior Homeownership Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky interview questions! Think about how you would handle complex situations with empathy and fairness, just like the role requires. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 3
Show off your mentoring skills! Be ready to share examples of how you've supported colleagues in the past. This will highlight your collaborative mindset and ability to guide others, which is key for this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission to make a difference in Plymouth.
We think you need these skills to ace Senior Homeownership Officer in Plymouth
Some tips for your application 🫡
Show Your Empathy:In your application, let us see your compassionate side! Share examples of how you've supported others in challenging situations. We want to know how you listen and understand different perspectives.
Highlight Your Decision-Making Skills:Make sure to showcase your ability to make fair and balanced decisions, especially in complex cases. We’re looking for someone who can navigate tricky situations with confidence, so don’t hold back on sharing relevant experiences!
Communicate Clearly:Your written application should reflect strong communication skills. Use a clear and respectful tone, and ensure your points are easy to follow. Remember, we value clarity and supportiveness in our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the info you need about the role and our values there!
How to prepare for a job interview at Plymouth Community Homes
✨Show Your Empathy
As a Senior Homeownership Officer, empathy is key. Prepare examples from your past experiences where you've demonstrated understanding and compassion in challenging situations. This will show that you can connect with customers and colleagues alike.
✨Highlight Your Decision-Making Skills
Be ready to discuss how you've made fair and balanced decisions in complex cases. Think of specific scenarios where your judgement led to positive outcomes. This will illustrate your ability to navigate sensitive situations effectively.
✨Demonstrate Your Mentoring Experience
Since the role involves supporting and mentoring colleagues, come prepared with stories about how you've helped others build their confidence and skills. This will showcase your collaborative mindset and leadership potential.
✨Communicate Clearly and Respectfully
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and respectfully. Consider doing mock interviews with friends or family to refine your style and ensure you come across as supportive and approachable.
