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For Companies At a Glance
- Tasks: Lead and motivate a dynamic team to deliver top-notch repairs services.
- Company: Join Plymouth Community Homes, a supportive and inclusive employer.
- Benefits: Enjoy generous leave, a free gym, and a great pension scheme.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Experience in customer service and team management is essential.
- Other info: Flexible working environment with opportunities for personal growth.
The predicted salary is between 30000 - 40000 £ per year.
Are you a natural organiser, a motivating team leader, and someone who thrives on delivering excellent customer service? If so, we would love you to join our Repairs Team as our next Repairs Planning & Trade Support Team Leader. This is your chance to step into a role where no two days are the same, supporting a busy and dedicated team who keep our repairs service running smoothly for thousands of residents across Plymouth.
About the Role
As our Repairs Planning & Trade Support Team Leader, you'll be at the heart of our repairs operation, leading, motivating, and supporting a team of Repair Planners or Trade Support colleagues. You'll make sure:
- Appointments are scheduled efficiently using our systems and software
- The team delivers consistently high-quality service
- Performance targets and KPIs are met and exceeded
- Staff receive the coaching, development, and guidance they need
- Day-to-Day Repairs, Voids, and Cyclical work are covered effectively
- You play a key role in supporting change and continuous improvement across PCH
If you're passionate about service delivery and enjoy finding organised solutions in a fast-paced environment, this is the role for you.
Required Experience & Skills
- Strong, recent experience in a Customer focused environment
- A solid background in administrative support
- Proven ability to supervise, motivate, and drive team performance
- Confidence in diary management, scheduling, and coordinating appointments
- Experience managing Administrative processes and systems
- A good understanding of IT Systems and how technology supports service improvement
What We're Looking For
- Proven experience managing a high-volume, customer-focused service
- Strong track record of leading and developing teams
- Experience in workforce planning, scheduling and diary management
- Experience working with KPIs, targets and performance monitoring
- Ability to analyse data and drive service improvements
Benefits
- A supportive, inclusive team where your wellbeing and ideas matter
- Fair rota scheduling
- Excellent pension & generous annual leave (25 days, rising to 30)
- Free onsite gym, Employee Assistance Programme & flu vaccination
- 3 days paid volunteering leave through our Make a Difference scheme
- Cycle to Work scheme & the chance to live and work in the beautiful South West
Repairs Planning and Trade Support Team Leader in Plymouth employer: Plymouth Community Homes
Contact Detail:
Plymouth Community Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Planning and Trade Support Team Leader in Plymouth
✨Tip Number 1
Get to know the company! Research Plymouth Community Homes and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work in the Repairs Team.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you've led a team or improved service delivery. This will help you demonstrate your skills effectively during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Repairs Planning and Trade Support Team Leader in Plymouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and team leadership. We want to see how your skills match the role of Repairs Planning & Trade Support Team Leader!
Show Off Your Organisational Skills: Since this role is all about keeping things running smoothly, give us examples of how you've successfully managed schedules or led a team in a busy environment. We love seeing those organisational skills in action!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences shine through without any fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Plymouth Community Homes
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with the key responsibilities like scheduling appointments and managing team performance. This will help you speak confidently about how your experience aligns with what they’re looking for.
✨Showcase Your Leadership Skills
As a potential team leader, it’s crucial to demonstrate your ability to motivate and support a team. Prepare examples of how you've successfully led teams in the past, focusing on how you’ve driven performance and supported staff development.
✨Be Data Savvy
Since the role involves working with KPIs and performance monitoring, be ready to discuss how you’ve used data to improve service delivery. Bring specific examples of how you’ve analysed data in previous roles to drive improvements.
✨Emphasise Customer Service
This position is all about delivering excellent customer service. Think of instances where you’ve gone above and beyond for customers, and be prepared to share these stories. Highlight your passion for service delivery and how you can bring that to the Repairs Team.