Repairs Planning and Trade Support Team Leader in Plymouth

Repairs Planning & Trade Support Team Manager at Plymouth Community Homes

Temporary – Up to 6 Months

Are you a natural organiser, a motivating team leader, and someone who thrives on delivering excellent customer service? If so, we\’d love you to join our Repairs Team as our next Repairs Planning & Trade Support Team Leader.

This is your chance to step into a role where no two days are the same, supporting a busy and dedicated team who keep our repairs service running smoothly for thousands of residents across Plymouth.

About the Role

As our Repairs Planning & Trade Support Team Leader, you\’ll be at the heart of our repairs operation, leading, motivating, and supporting a team of Repair Planners or Trade Support colleagues.

You\’ll make sure:

• Appointments are scheduled efficiently using our systems and software
• The team delivers consistently high-quality service
• Performance targets and KPIs are met and exceededis>
• Staff receive the coaching, development, and guidance they need
• Day-to-Day Repairs, Voids, and Cyclical work are covered effectively
• You play a key role in supporting change and continuous improvement across PCH

If you\’re passionate about service delivery and enjoy finding organised solutions in a fast-paced environment, this is the role for you.

Required Experience & Skills

• Strong, recent experience in a Customer focused environment
• A solid background in administrative support
• Proven ability to supervise, motivate, and drive team performance
• Confidence in diary management, scheduling, and coordinating appointments
• Experience managing Administrative processes and systems
• A good understanding of IT Systems and how technology supports service improvement

What We\’re Looking For

• Proven experience managing a high-volume, customer-focused service
• Strong track record of leading and developing teams
• Experience in workforce planning, scheduling and diary management
• Experience working with KPIs, targets and performance monitoring
• Ability to analyse data and drive service improvements
• Please review the full JD for a breakdown of what you\’ll be doing and what skills we are looking for., Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Benefits

• A supportive, inclusive team where your wellbeing and ideas matter
• Fair rota scheduling
• Excellent pension & generous annual leave (25 days, rising to 30)
• Free onsite gym, Employee Assistance Programme & flu vaccination
• 3 days paid volunteering leave through our Make a Difference scheme
• Cycle to Work scheme & the chance to live and work in the beautiful South West

We do not accept unsolicited applications or contact from recruitment agencies.