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- Tasks: Join our team to manage planning tasks and ensure top-notch customer service.
- Company: Dynamic company focused on customer experience and operational efficiency.
- Benefits: Enjoy a great pension, free gym access, and 25+ days of annual leave.
- Other info: Join us for fun events, charity work, and a vibrant workplace atmosphere.
- Why this job: Be at the heart of operations and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and ability to thrive under pressure.
The predicted salary is between 24000 - 28000 £ per year.
Are you a proactive problem-solver with a passion for delivering exceptional customer service and optimizing efficiency? We’re looking for individuals to join our Customer Experience team on a temporary basis of up to 4 months, Monday to Friday, to play a key role in the heart of our operations. You will work closely with the Repairs team and Contact Centre to ensure seamless service delivery, managing crucial planning tasks and facilitating communication between customers and operatives.
Responsibilities
- Manage essential planning tasks to ensure high performance and efficiency.
- Communicate effectively with both internal and external customers.
- Collaborate with the Repairs team to assist in the smooth running of the repairs service.
Qualifications
- Has experience working in a customer-focused/Contact Centre environment.
- Is accustomed to working within agreed performance targets.
- Can thrive in a fast-paced environment and handle pressure well.
- Demonstrates the ability to organize and maintain multiple areas of work simultaneously.
Benefits
- Excellent pension scheme with a high level of employer contributions.
- Free, fully equipped onsite gym and changing facilities.
- Opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme.
- Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option.
- Free Employee Assistance programme, including free counselling.
- Free annual flu vaccination.
- Cycle to Work scheme.
- Opportunity to work in a beautiful and vibrant part of the Southwest.
- We support digital working with modern devices/smart phones.
- Dress-down Fridays, company quizzes, and lots of charity events throughout the year.
- Modern and spacious offices located on a bus route, just three miles from the city centre.
- Daily visit from a local food van and proximity to local shops including Crownhill, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons.
Repairs Assistant in Plymouth employer: Plymouth Community Homes
Contact Detail:
Plymouth Community Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Assistant in Plymouth
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills. Since you'll be working closely with customers and the Repairs team, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you've tackled challenges effectively. This will demonstrate your proactive nature and ability to thrive under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the role and the team you'll be joining.
We think you need these skills to ace Repairs Assistant in Plymouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Repairs Assistant role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Problem-Solving Skills: Since we’re looking for proactive problem-solvers, don’t shy away from sharing examples of how you've tackled challenges in previous roles. This will help us see how you can contribute to our efficient operations.
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and get to the point quickly. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Plymouth Community Homes
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Repairs Assistant role. Familiarise yourself with the responsibilities and how they contribute to customer service and operational efficiency. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, be ready to share specific examples from your past experiences. Think of situations where you resolved issues or improved customer satisfaction, as this will highlight your proactive problem-solving abilities.
✨Prepare for Fast-Paced Scenarios
Given that the environment is fast-paced, prepare to discuss how you handle pressure and manage multiple tasks simultaneously. You might even want to practice answering situational questions that reflect this aspect of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools used for planning tasks, or how success is measured in the role. This shows your genuine interest and helps you assess if the company is the right fit for you.