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For Companies At a Glance
- Tasks: Lead a dynamic team to transform our commercial portfolio and drive performance.
- Company: Join Plymouth Community Homes, the largest social housing association in the city.
- Benefits: Enjoy flexible working, a great pension scheme, and a free onsite gym.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in commercial portfolio management and a passion for transformation.
- Other info: Fun workplace culture with events, quizzes, and a vibrant office environment.
The predicted salary is between 36000 - 60000 £ per year.
Make a real impact as a Commercial Operations Manager. Are you a natural leader who is passionate about transforming and shaping a safe thriving commercial portfolio? Do you thrive in a role where every day brings new challenges, opportunities, and the chance to make a meaningful difference? If you blend technical know-how, people leadership and strategic thinking, we would love to hear from you. This could be the next big step in your commercial career.
This is a role with real influence — driving performance through data and insight, and working collaboratively across PCH and beyond to help shape the future of our communities.
About The Role
At Plymouth Community Homes, we are committed to transforming our commercial portfolio of shops and garages and we are looking for an Operations Manager – Commercial who can help us deliver exactly that. This is your chance to develop and lead a high-performing team, develop innovative commercial solutions, and play a major role in reshaping our commercial portfolio with our commercial tenants, residents and to meet wider community needs.
What You Will Be Doing:
- Form, motivate, lead, develop and a team of commercial professionals to deliver an exceptional commercial portfolio.
- Use performance data and customer feedback to drive continuous improvement and deliver consistently high standards.
- Work collaboratively with the Head of Commercial, colleagues, partners, and stakeholder groups to develop and bring strategic plans to life.
- Act as a key point of contact for a wide range of internal and external stakeholders.
We are at the start of developing exceptional commercial portfolio management and transformation – and that is part of the appeal.
We would love to hear from you if you have:
- Significant experience in commercial portfolio management – with an appetite for transformation.
- Leadership confidence: you enjoy building strong, capable, motivated teams.
- Technical understanding of building service, compliance, lease management and commercial portfolio best practice.
- A knack for solving complex problems and driving continuous improvement.
- Commercial acumen—entrepreneurial, comfortable with budget management, procurement and value-for-money decisions.
- A collaborative, inclusive and people-centred approach.
- And above all, you care deeply about delivering an exceptional commercial experience.
About Plymouth Community Homes
We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we are aiming to grow, to provide more people with high-quality, affordable homes to rent and buy. With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.
What We Can Offer You:
- Flexible working opportunities including flexi-time and hybrid working.
- Excellent pension scheme with a high level of employer contributions.
- Free, fully equipped onsite gym and changing facilities.
- The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme.
- Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option.
- Free Employee Assistance programme, including free counselling.
- Free annual flu vaccination.
- Cycle to Work scheme.
- The opportunity to work in a beautiful and vibrant part of the Southwest.
- We support digital working with modern devices/smart phones.
- It is fun to work here - we have dress down Fridays, company quizzes, and lots of charity events throughout the year.
- Our modern and spacious offices are right on a bus route, and just three miles from the city centre.
- We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons.
We will not accept unsolicited applications or contact from recruitment agencies for this role.
To Apply
If you are interested in this fantastic opportunity, select Apply and complete our form, making reference to the person specification to demonstrate how you consider that your knowledge, skills and experience meet the requirements of the job. For an informal discussion about this role, please contact Louise Turner, Head of Commercial.
This post is not suitable for job share.
Shortlisting Date: 23rd / 24th February 2026
Interview Date: 12th/13th March 2026
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
Living and Working in Plymouth
Proud member of the Disability Confident employer scheme.
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
Operations Manager in Plymouth employer: Plymouth Community Homes
Contact Detail:
Plymouth Community Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Plymouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly cares about making an impact.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the Operations Manager role. Keep it concise but impactful—show them you mean business!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team at Plymouth Community Homes.
We think you need these skills to ace Operations Manager in Plymouth
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for transforming commercial portfolios shine through. We want to see how much you care about making a real impact in the community!
Tailor Your Experience: Make sure to reference your significant experience in commercial portfolio management. We’re looking for specific examples that highlight your leadership skills and technical know-how—so don’t hold back!
Be Data-Driven: Since this role involves driving performance through data, include any relevant metrics or achievements from your past roles. Show us how you've used data to improve processes and deliver high standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Plymouth Community Homes
✨Know Your Stuff
Make sure you understand the ins and outs of commercial portfolio management. Brush up on your knowledge of building services, compliance, and lease management. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific challenges you faced and how you motivated your team to overcome them. This is a key part of the Operations Manager role, so demonstrating your leadership confidence will set you apart.
✨Be Data-Driven
Since the role involves using performance data to drive improvements, be ready to discuss how you've used data in previous roles. Bring examples of how you've leveraged customer feedback or performance metrics to make impactful decisions.
✨Collaborate and Communicate
This position requires working with various stakeholders, so practice articulating your collaborative approach. Prepare to discuss how you've worked with different teams or external partners to achieve common goals. Highlighting your people-centred approach will resonate well with the interviewers.
