At a Glance
- Tasks: Be the voice of PCH, resolving customer issues and ensuring they feel valued.
- Company: Join Plymouth Community Homes, the largest social housing association in the city.
- Benefits: Enjoy a great pension, free gym access, and 25+ days annual leave.
- Other info: Fun workplace with dress down Fridays and charity events.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 42000 € per year.
About the role
Ready to make a real difference every day? At Plymouth Community Homes, we’re all about people — our residents, our communities, and our team. We’re looking for a Customer Care Advisor to join our friendly, high-performing Customer Care team. In this key role, you’ll be the voice of PCH — helping to resolve issues, listen to feedback, and ensure our customers always feel supported and valued. You’ll play a vital part in how we handle complaints, working with colleagues across the business to deliver a professional, fair and positive customer experience. If you’re organised, empathetic, and love helping people, this is your chance to make a real impact while growing your career in a supportive environment. This is a fixed term position of up to 6 months.
What you’ll be doing:
- Being the first point of contact for customer feedback and complaints — ensuring every customer feels heard.
- Recording, monitoring and managing customer feedback with accuracy and care.
- Supporting colleagues across the business to resolve issues and improve services.
- Completing admin tasks that help our Customer Experience team run smoothly.
- Carrying out a range of administrative tasks to support the day-to-day functionality of the wider Customer Experience team.
Operational Hours: Monday to Friday, 08:00 - 17:00
Our ideal candidate for this role is someone who:
- Thrives in a busy environment and enjoys problem-solving.
- Strong communication and people skills — you know how to listen and respond with empathy.
- Great attention to detail, and confidence using IT systems, spreadsheets and databases.
- A team player who takes initiative and works with discretion and professionalism.
About Plymouth Community Homes
We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy. With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.
What we can offer you:
- Excellent pension scheme with a high level of employer contributions.
- Free, fully equipped onsite gym and changing facilities.
- The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme.
- Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option.
- Free Employee Assistance programme, including free counselling.
- Free annual flu vaccination.
- Cycle to Work scheme.
- The opportunity to work in a beautiful and vibrant part of the Southwest.
- We support digital working with modern devices/smart phones.
- It’s fun to work here- we have dress down Fridays, company quizzes, and lots of charity events throughout the year.
- Our modern and spacious offices are right on a bus route, and just three miles from the city centre.
- We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons.
To Apply:
If you are interested in this fantastic opportunity please select apply and complete our form, making reference to the person specification to demonstrate how you consider that your knowledge, skills and experience meet the requirements of the job. For an informal discussion about this role, please contact Laura Moss, Customer Care Supervisor on 07543 509385. This post is not suitable for job share.
Shortlisting Date: 27th November 2025
Interview Date: 4th December 2025
If you are an apprentice, please ensure that you make the Learning & Development team aware that you intend to apply for this position. We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
Customer Care Advisor in Plymouth employer: Plymouth Community Homes
Plymouth Community Homes is an exceptional employer dedicated to making a positive impact in the community. With a strong focus on employee well-being, we offer a supportive work culture, excellent benefits including a generous pension scheme and opportunities for personal growth through volunteer work. Our modern offices, vibrant location, and engaging team activities make it a rewarding place to work for those passionate about helping others.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor in Plymouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Plymouth Community Homes. Understand their values and mission, and think about how your skills as a Customer Care Advisor can help them achieve their goals.
✨Tip Number 2
Practice your listening skills! As a Customer Care Advisor, you'll need to show empathy and understanding. Try role-playing with a friend or family member to get comfortable with responding to customer feedback and complaints.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. Be ready to share these during your interview to demonstrate how you can make a real difference in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our friendly team at Plymouth Community Homes.
We think you need these skills to ace Customer Care Advisor in Plymouth
Some tips for your application 🫡
Show Your Empathy:As a Customer Care Advisor, empathy is key! Make sure to highlight your ability to listen and respond to customer needs in your application. Share examples of how you've helped others feel valued and supported.
Be Detail-Oriented:Attention to detail is crucial in this role. When filling out your application, double-check for any errors and ensure that your experience aligns with the job requirements. We want to see that you can manage feedback accurately!
Use Clear Communication:Strong communication skills are essential, so make your application clear and concise. Use straightforward language and structure your responses well. This will show us that you can communicate effectively with customers and colleagues alike.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. Make sure to reference the person specification in your application to demonstrate how your skills and experiences match what we're looking for!
How to prepare for a job interview at Plymouth Community Homes
✨Know Your Stuff
Before the interview, make sure you understand Plymouth Community Homes' mission and values. Familiarise yourself with their approach to customer care and think about how your skills align with their goals. This will show that you're genuinely interested in the role and the company.
✨Showcase Your Empathy
As a Customer Care Advisor, empathy is key. Prepare examples from your past experiences where you've successfully resolved customer issues or handled complaints. Highlight how you listened to customers and made them feel valued, as this will resonate well with the interviewers.
✨Be Organised and Detail-Oriented
Since the role involves managing feedback and completing admin tasks, demonstrate your organisational skills during the interview. Bring a notepad to jot down important points and show that you can keep track of details. You might even want to mention any tools or systems you’ve used in the past to manage information effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in customer care, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture is the right fit for you.
