Operations Manager – Supported Housing and Safeguarding

Lead with purpose. Deliver impact. Protect what matters most.

Step up. Lead operational excellence. Make a real difference to lives.

This is a rare opportunity to play a key operational leadership role within one of the most critical and fast‑growing areas of Plymouth Community Homes. As Operations Manager – Supported Housing and Safeguarding, your leadership will directly shape how we protect vulnerable residents, sustain tenancies and deliver safe, high‑quality housing services across the city.

This role is ideal for an experienced housing leader who thrives in complex environments, balances risk with compassion, and wants to lead services that genuinely change lives.

About the role

As Operations Manager – Supported Housing and Safeguarding, you will provide strong, visible operational leadership across supported housing, safeguarding and tenancy sustainment services, reporting to the Head of Supported Housing & Safeguarding. You will lead a frontline team and ensure services are safe, compliant, person‑centred and high performing.

This is a hands‑on leadership role where you will:

• Provide day‑to‑day operational oversight of supported housing, housing with support and tenancy sustainment services
• Lead and support teams managing complex casework, including safeguarding, ASB, vulnerability and risk
• Drive consistent standards, quality assurance and performance management across the service
• Use data, insight and resident feedback to shape improvements and outcomes
• Work closely with internal teams and external partners to deliver joined‑up, trauma‑informed services
• Embed a strong safeguarding culture, ensuring timely, proportionate and transparent decision‑making
• Develop and motivate high‑performing teams through coaching, supervision and clear accountability

You will play a key role in translating strategic priorities into operational delivery, ensuring residents receive the right support at the right time — while managing risk responsibly and proportionately.

Our ideal candidate

We’re looking for a confident operational leader who combines strong housing management expertise with a deep commitment to safeguarding, equality and resident wellbeing. Sector background is important — but what truly matters is your leadership ability, values and judgement.

Essential

• Substantial experience in housing management, supported housing or services working with vulnerable residents
• Proven experience leading and managing operational teams in complex, high‑pressure environments
• Strong working knowledge of safeguarding frameworks, risk management and multi‑agency working
• Experience managing complex casework including safeguarding, ASB, complaints or homelessness risk
• Confidence using performance data and insight to drive service improvement
• Experience managing budgets and resources effectively
• Ability to balance empathy, accountability and sound professional judgement
• Strong communication skills, with experience working with partners, stakeholders and senior colleagues

Desirable (but flexible)

• CIH Level 5 or relevant management qualification (or willingness to work towards)
• Experience in supported or scheme‑based housing environments
• Knowledge of housing regulation, compliance and quality assurance frameworks
• Experience contributing to service redesign or operational change

What we can offer you

• Excellent pension scheme with high employer contributions
• Free, fully equipped onsite gym and changing facilities
• 3 paid volunteer days a year through our Make a Difference scheme
• 25 days annual leave, rising to 30, plus Bank Holidays and holiday trading
• Free Employee Assistance Programme
• Free annual flu vaccination
• Cycle to Work scheme
• A beautiful and vibrant Southwest location
• Modern devices and smartphones to support flexible, digital working
• A fun, welcoming culture — quizzes, charity events and much more
• Offices close to bus routes, three miles from the city centre
• Daily visits from a local food van and walking distance to Crownhill shops, M&S Foodhall, Starbucks, Tim Hortons and more

We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.