At a Glance
- Tasks: Support the Tenancy Management team with essential admin tasks and community engagement.
- Company: Join a dedicated organisation focused on making a difference in residents' lives.
- Benefits: Flexible working, excellent pension, gym access, and generous annual leave.
- Other info: Enjoy a vibrant work environment in the beautiful Southwest.
- Why this job: Be part of a meaningful role that directly impacts your community.
- Qualifications: Organised, empathetic, and confident with Microsoft Office; teamwork skills are a plus.
The predicted salary is between 25000 - 30000 £ per year.
About the role
As a Housing Assistant, you’ll play a vital role at the heart of our Tenancy Management team. By providing essential administrative support, you’ll help free up colleagues to spend more time out in our communities—supporting residents where it matters most. This is more than an admin role; it’s your opportunity to be part of something bigger.
Responsibilities
- Keep processes running smoothly behind the scenes.
- Help colleagues stay out in our communities, supporting residents.
- Communicate with customers in a friendly, professional and empathetic way.
- Ensure resident voices are heard and reflected in the services we deliver.
- Occasionally visit our estates, working independently on site.
What we’re looking for
- Highly organised, with the ability to manage multiple tasks efficiently.
- Enjoy working with people and building positive relationships.
- Communicate clearly and show empathy in sensitive situations.
- Confident using Microsoft Office (Word, Excel, Outlook).
- Can work both independently and as part of a team.
- Stay accurate and focused, even when things get busy.
- Adaptable, proactive, and ready to learn.
- Understanding of social housing or working with diverse communities is helpful, but a commitment to people is most important.
Benefits
- Flexible working opportunities including flexi‑time and hybrid working.
- Excellent pension scheme with a high level of employer contributions.
- Free, fully equipped on‑site gym and changing facilities.
- Opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme.
- Annual leave of 25 days (rising to 30 days) plus bank holidays and holiday trading options.
- Free Employee Assistance programme, including free counselling.
- Free annual flu vaccination.
- Cycle to Work scheme.
- Opportunity to work in a beautiful and vibrant part of the Southwest.
- Access to an extensive employee reward portal with discounts at many retailers.
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
Housing Assistant employer: Plymouth Community Homes
As a Housing Assistant, you will thrive in a supportive and dynamic work environment that prioritises community engagement and employee well-being. With flexible working options, a generous pension scheme, and opportunities for personal growth through volunteer initiatives, our company fosters a culture of inclusivity and collaboration. Join us in making a meaningful impact in the vibrant Southwest while enjoying a range of benefits designed to enhance your work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission in supporting residents and think about how your skills align with that. We want to see your passion for making a difference!
✨Tip Number 3
Practice your communication skills! As a Housing Assistant, you'll need to be friendly and empathetic. Role-play common interview questions with a friend to get comfortable expressing your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Housing Assistant
Some tips for your application 🫡
Show Your Organisational Skills:As a Housing Assistant, being organised is key! Make sure to highlight your ability to manage multiple tasks efficiently in your application. We want to see how you keep things running smoothly!
Communicate with Empathy:Since you'll be interacting with residents, it's important to showcase your communication skills. Use examples that demonstrate your friendly and professional approach, especially in sensitive situations. We love seeing empathy in action!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific responsibilities and qualities mentioned in the job description. We appreciate when candidates show they’ve done their homework.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Plymouth Community Homes
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Housing Assistant. Familiarise yourself with the key tasks like providing administrative support and communicating with residents. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
Since this role involves working closely with residents and colleagues, be prepared to share examples of how you've built positive relationships in the past. Think about times when you've communicated empathetically or resolved conflicts, as these stories will highlight your suitability for the position.
✨Demonstrate Organisational Skills
Being highly organised is crucial for a Housing Assistant. During the interview, discuss specific strategies you use to manage multiple tasks efficiently. You might mention tools or methods that help you stay on top of your workload, which will show that you're ready to keep processes running smoothly.
✨Be Ready to Adapt
The ability to adapt and learn is essential in this role. Prepare to discuss situations where you've had to adjust to new challenges or environments. This will illustrate your proactive nature and readiness to contribute positively to the team and the community.
