Head of Thriving Neighbourhoods

Plymouth Community Homes (PCH) is the city’s largest social housing provider, owning and managing over 16,000 homes. As a cornerstone of Plymouth’s ongoing regeneration, PCH plays a pivotal role in shaping vibrant, inclusive communities. With a development programme that’s expanding beyond its traditional footprint, PCH is committed to improving lives not just through quality housing but through services that empower people, promote wellbeing, and create lasting social impact.

Plymouth Community Homes is seeking an experienced and effective leader to join its Senior Management Team as Head of Thriving Neighbourhoods. This high-impact role will be instrumental in delivering front-line services that directly enhance the quality of life for customers and building communities that thrive. You will drive forward the strategic direction and transformation of services across key areas, including neighbourhood management, homelessness prevention, youth and older persons’ support, accessible housing, and anti-social behaviour resolution. You will also strategically lead cross-departmental collaboration, ensuring services are insight-led, inclusive, and shaped around residents’ evolving needs.

Key responsibilities:

• Lead the delivery of services related to neighbourhood management, homelessness prevention, housing advice, accessible housing, and anti-social behaviour.
• Develop and implement innovative strategies to ensure services are intelligence-led and outcomes-focused.
• Promote and embed a culture of continuous improvement across neighbourhood services.
• Drive service transformation through collaboration, insight, and resident engagement.
• Ensure compliance with all relevant legislative, regulatory, and safeguarding requirements
• Represent PCH at senior stakeholder and strategic partnership forums across the city and beyond.
• Manage departmental budgets effectively, championing value for money and operational efficiency.
• Provide strong, visible leadership to inspire teams and promote a culture of empowerment, learning, and accountability.

PCH is looking to appoint a senior leader with the following attributes:

• A strategic leader with a strong track record in neighbourhood or housing services.
• Demonstrable experience in leading cultural and operational change at scale.
• Knowledge of relevant legislation and regulatory standards in the housing or public service sector.
• Exceptional communication and stakeholder engagement skills.
• Committed to values-led leadership and delivering customer-centric services.
• Skilled at building partnerships and working collaboratively across organisations.
• Adept at using data, intelligence, and feedback to shape services and measure impact.

This is a role for someone who wants to make an immediate positive impact and lasting difference, shaping services that matter and creating communities where people can truly thrive.

For further information and details on how to apply, please contact:

Eliot Jeffries – Senior Associate, Neemar Search

eliotjeffries@neemarsearch.com