Manager Quality Assurance in Devon, Exeter

Assurance & Quality Supervisor Do you have an eye for detail, a passion for improving how things work and the confidence to help others maintain high standards? We're looking for a Assurance & Quality Supervisor to help strengthen quality and continuous improvement across PCH. You'll coordinate audits and quality reviews, monitor compliance and corrective actions, and support our Quality Management System. You'll also supervise our Quality Assurance Assistants, providing day-to-day guidance, coaching and support. It's a varied role where you'll have the opportunity to build relationships across the organisation, spot opportunities for improvement and help us continue to deliver high-quality services to our customers Coordinating and delivering internal audits and quality reviews, assessing the effectiveness and compliance of our processes and controls. Monitoring audit recommendations and corrective actions, making sure agreed improvements are implemented and working effectively. Supporting the maintenance and continual improvement of our Quality Management System, including compliance with BS EN ISO 9001 and other recognised standards. Coordinating document control to ensure policies, procedures and operational documents remain current, authorised and accessible. Analysing audit findings, quality data, complaints, incidents and customer feedback to identify trends and areas for improvement. Supporting root cause analysis and working with managers to develop practical improvement plans. Monitoring compliance with internal policies, regulatory standards and legislative requirements, and helping to identify operational risks and control weaknesses. Supervising our Quality Assurance Assistants, including allocating workloads, monitoring performance and providing coaching and guidance. Building positive working relationships across PCH and providing colleagues with advice and guidance on audits, quality assurance and compliance. Providing occasional support with insurance administration, including claims, evidence gathering, records, renewals and contract documentation during periods of absence or increased demand. This is a role where you'll need to be comfortable balancing technical assurance work, continuous improvement and people supervision. Experience of quality assurance, audit, compliance or a similar assurance environment. An understanding of quality management systems and compliance requirements. Knowledge or experience of ISO 9001, regulatory assurance, accreditation or working within a regulated environment would also be valuable. You'll understand that quality isn't simply about identifying where something has gone wrong. It's about working with people to understand why, finding practical solutions and helping to make things better. About Plymouth Community Homes We are the city's largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we're aiming to grow, to provide more people with high-quality, affordable homes to rent and buy. With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes. Flexible working opportunities including flexi-time and hybrid working Free, fully equipped onsite gym and changing facilities. The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option Free Employee Assistance programme, including free counselling Cycle to Work scheme We support digital working with modern devices/smart phones Our modern and spacious offices are right on a bus route, and just three miles from the city centre We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons We welcome applications from suitably talented people from any community and background.