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- Tasks: Help over 35,000 residents by resolving queries and providing reassurance.
- Company: Plymouth Community Homes, a values-driven organisation focused on community impact.
- Benefits: Generous annual leave, free gym access, and a supportive team environment.
- Why this job: Make a real difference in people's lives while working in a beautiful location.
- Qualifications: Empathy, good IT skills, and a passion for helping others.
- Other info: Flexible rota system with excellent career development opportunities.
The predicted salary is between 24000 - 28000 £ per year.
Join Us as a Customer Experience Advisor. Be the voice that makes a difference for over 35,000 residents across Plymouth. At Plymouth Community Homes, our values aren’t just words – they guide every decision: Care. Respect. Listen. Do the right thing.
As a Customer Experience Advisor, you’ll be the first to listen, the first to help, and often, the person who reassures someone when they need it most.
What You’ll Do- Resolve customer queries quickly and efficiently
- Handle repairs, rent queries, and provide reassurance
- Keep our services running smoothly with scheduling tools
- Empathy, patience and a passion for helping people
- Good IT skills, including Microsoft Office and database systems
- The ability to work independently and flexibly in a rota system
- A commitment to working in line with data protection, equality, and inclusion practices
- A role with real purpose and community impact
- A supportive, inclusive team where your wellbeing and ideas matter
- Fair rota scheduling
- Excellent pension & generous annual leave (25 days, rising to 30)
- Free onsite gym, Employee Assistance Programme & flu vaccination
- 3 days paid volunteering leave through our Make a Difference scheme
- Cycle to Work scheme & the chance to live and work in the beautiful South West
You’ll be part of a rota covering shifts between 07:00 and 20:00, including early starts, standard daytime hours, and later finishes. We aim to ensure fair and balanced scheduling for all team members.
How to ApplyClick Apply to join us, complete our short application and upload your CV. For an informal chat, contact Mark Boyd, Customer Experience Supervisor on 07827083226 or Sarita Banyard, Customer Experience Manager on 07542502541.
Shortlisting Date: 10th April 2026
Interview Date: 15th & 16th April 2026
If you are an apprentice, please ensure that you make the Learning & Development team aware that you intend to apply for this position. We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
Customer Experience Advisor employer: Plymouth Community Homes
Contact Detail:
Plymouth Community Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Get to know the company! Research Plymouth Community Homes and their values. When you understand what they stand for, you can tailor your approach in interviews to show how you embody those values like care and respect.
✨Tip Number 2
Practice your listening skills! As a Customer Experience Advisor, you'll need to listen actively to customers. Try role-playing with a friend or family member to get comfortable with responding to different scenarios.
✨Tip Number 3
Show off your IT skills! Brush up on Microsoft Office and any database systems mentioned in the job description. You could even create a quick presentation about your experience to share during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, if you have any questions, reach out to Mark or Sarita for an informal chat before applying.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for helping people shine through. We want to see that you genuinely care about making a difference in the community and that you resonate with our values of care, respect, and listening.
Tailor Your CV: Make sure your CV is tailored to the Customer Experience Advisor role. Highlight your relevant experience, especially any customer service roles or situations where you've had to resolve queries efficiently. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when applicants can communicate effectively, as this is key in the role you'll be taking on with us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for.
How to prepare for a job interview at Plymouth Community Homes
✨Know the Values
Before your interview, take some time to really understand Plymouth Community Homes' values: Care, Respect, Listen, and Do the right thing. Think about how these values resonate with your own experiences and be ready to share examples that demonstrate your alignment with them.
✨Showcase Your Empathy
As a Customer Experience Advisor, empathy is key. Prepare to discuss situations where you've had to listen and reassure customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to handle customer queries with care and patience.
✨Brush Up on IT Skills
Since good IT skills are essential for this role, make sure you're comfortable with Microsoft Office and any database systems mentioned in the job description. You might even want to practice using these tools before the interview to show you’re tech-savvy and ready to hit the ground running.
✨Flexibility is Key
The role involves working in a rota system, so be prepared to discuss your availability and flexibility. Think of examples where you've successfully adapted to changing schedules or worked independently. This will show that you can thrive in a dynamic environment.