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For Companies At a Glance
- Tasks: Help over 35,000 residents by resolving queries and providing reassurance.
- Company: Plymouth Community Homes, a values-driven organisation focused on community impact.
- Benefits: Generous annual leave, free gym access, and a supportive team environment.
- Why this job: Make a real difference in people's lives while working in a beautiful location.
- Qualifications: Empathy, good IT skills, and a passion for helping others.
- Other info: Flexible rota system with fair scheduling and excellent career development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
As a Customer Experience Advisor, you\’ll be the first to listen, the first to help, and often, the person who reassures someone when they need it most.
What You\’ll Do
- Resolve customer queries quickly and efficiently
- Handle repairs, rent queries, and provide reassurance
- Keep our services running smoothly with scheduling tools
What You’ll Bring
- Empathy, patience and a passion for helping people.
- Good IT skills, including Microsoft Office and database systems.
- The ability to work independently and flexibly in a rota system.
- A commitment to working in line with data protection, equality, and inclusion practices.
Please review the full JD for a breakdown of what you\’ll be doing and what skills we are looking for., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
Benefits
- A supportive, inclusive team where your wellbeing and ideas matter
- Fair rota scheduling
- Excellent pension & generous annual leave (25 days, rising to 30)
- Free onsite gym, Employee Assistance Programme & flu vaccination
- 3 days paid volunteering leave through our Make a Difference scheme
- Cycle to Work scheme & the chance to live and work in the beautiful South West
Working Hours
You’ll be part of a rota covering shifts between 07:00 and 20:00, including:
- Early starts
- Standard daytime hours
- Later finishes
We aim to ensure fair and balanced scheduling for all team members.
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Customer Experience Advisor employer: Plymouth Community Homes
Contact Detail:
Plymouth Community Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Get to know the company! Research Plymouth Community Homes and their values. When you understand what they stand for, you can tailor your approach during interviews to show how you embody those values.
✨Tip Number 2
Practice your listening skills! As a Customer Experience Advisor, you'll need to listen carefully to customer queries. Try role-playing with a friend or family member to sharpen your ability to respond empathetically and effectively.
✨Tip Number 3
Show off your IT skills! Brush up on Microsoft Office and any database systems you might encounter. Being tech-savvy will help you stand out, so consider doing a quick online course if you need a refresher.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for helping people shine through. We want to see that you genuinely care about making a difference in the community and that you resonate with our values of care, respect, and listening.
Tailor Your CV: Make sure your CV is tailored to the role of Customer Experience Advisor. Highlight your relevant experience, especially any roles where you've resolved customer queries or worked in a similar environment. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when applicants can communicate effectively, as this is key in the role you'll be taking on with us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do.
How to prepare for a job interview at Plymouth Community Homes
✨Understand the Values
Before your interview, take some time to really understand Plymouth Community Homes' values: Care, Respect, Listen, and Do the right thing. Think about how these values resonate with your own experiences and be ready to share examples that demonstrate your alignment with them.
✨Showcase Your Empathy
As a Customer Experience Advisor, empathy is key. Prepare to discuss situations where you've helped others, especially in challenging circumstances. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to reassure and support customers.
✨Familiarise Yourself with IT Tools
Since good IT skills are essential for this role, brush up on your Microsoft Office and database systems knowledge. Be prepared to discuss any relevant experience you have with these tools, and if possible, mention specific instances where you've used them to improve customer service.
✨Ask Insightful Questions
At the end of your interview, don’t forget to ask questions! This shows your interest in the role and the company. Consider asking about the team dynamics, how they measure success in customer experience, or what challenges the team currently faces. It’s a great way to demonstrate your enthusiasm and commitment.